2nd line helpdesk

View: 110

Update day: 16-11-2025

Location: Leuven Flemish Brabant

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

Answering incoming calls from customers with technical and substantive questions.
Logging incident calls and handling incidents and service requests
Carrying out extensive troubleshooting and problem solving.
Guiding new customers in configuring and starting up applications.

Strong Technical Knowledge

A broad knowledge of different technologies

Network, LAN, WAN, IPT
Printers and network printing
Citrix environment and applications
smartphone and tablets
knowledge of Google apps is a benefit
Experience within a Servicedesk environment
Having worked in an ITIL environment is a benefit (ITIL certification is a plus)
Experience with remote user assistance

Personality

Fluent Dutch / French / English
Customer focused individual who understands customer needs and seeks to fulfill expectations
Team player, easily uniting with the team members and working with stakeholders
Resilient person who can cope with a very fast moving landscape
Share knowledge with colleagues through documentation
Have a positive, flexible and responsive mindset

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