AAS-C001729 - Senior Technician HelpDesk (NS), Brussels - Mon 6th Sept

☞ EMW, Inc.

View: 140

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: IT - Software IT - Hardware / Networking Information Technology Executive management Mechanical / Technical Maintenance

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DEADLINE DATE: MONDAY 6th SEPTEMBER 2021
Requirement Title: Senior Tech HelpDesk
Equivalent NATO Grade: A/68
IWC Work Location: Brussels, BE
Full time on-site: Yes
Required Start Date: 11-OCT-2021
Total Scope of the request (hours): 650
Required Security Clearance: NATO Secret

  • Provides level 1 & level 2 support of end-user ICT assets via telephone, email, Service Management systems and to walk-in users
  • Provides support to mobile devices, laptops: VPN, connectivity, troubleshooting.
  • mobile phones and smartphones: MDM systems, device configuration, troubleshooting
  • Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records;
  • Works with limited supervision;
  • Coordinates and conducts work to meet quality targets;
  • Investigates and resolves technical issues in a systematic approach;
  • Maintains sound knowledge on implemented technologies;
  • Deputize for higher grade staff, if required;
  • Perform other duties as may be required.
  • Competencies or Personal Attributes:
  • Relating and Networking
  • Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
  • Delivering Results and Meeting Customer Expectations
  • Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
  • Adapting and Responding to Change
  • Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Requirements:

  • Required Security Clearance: NATO Secret
  • Higher vocational training in a relevant discipline with 2 years post-related experience;
  • Or a secondary educational qualification with 4 years post-related experience;
  • A very good knowledge in using ITSM tools such as BMC Remedy;
  • Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
  • Extensive knowledge of and experience in troubleshooting of the latest versions of MS Windows client side operating systems and common desktop applications;
  • A very good knowledge of troubleshooting modern communication means;
  • NATO official languages are English and French.
  • A thorough knowledge of one of the two NATO official languages, both written and spoken
  • A good working knowledge (spoken) of the other NATO official language

Benefits:
Required Security Clearance: NATO Secret

Job Type: Full-time

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Deadline: 31-12-2025

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