Account Handler

☞ Viavera Recruitment

View: 135

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: Transport / Logistics / Warehouse

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Job content

De functie

Our client is an international insurance company. For the Service Desk, which is a Service that is supporting brokers/underwriters (clients of the insurance company), we are looking for temporary extra capacity for 4 till 6 months.

Together with your colleague, you will be responsible for customer and administrative support of the team:

Broker support

  • External brokers can design and manage a policy (polis) online through the website of our client.
  • They can contact the Service Desk for any questions or issues, e.g. requests for documents or specific forms
  • You will answer the phone and help the clients with their requests, logging requests and dispatching them in CRM.
  • You receive max 30 calls per day. 60% of the clients are Dutch speaking and 40% French speaking.
  • You manage the email box

Administrative support resulting from the customer requests

  • Document issuance (policy, endorsement…)
  • Policy Booking in Alps system (new business, cancellation, renewal)
  • Certificate issuance
  • Self audit for booking
  • Claims stats

Het profiel

  • You have at least a first working experience in a customer service/call center.
  • You have a good knowledge of French, Dutch and operational level of English.
  • You are a real communicator and you like to be helpful with clients.
  • You are hands-on with excellent organization skills.
  • You are a team player.

De organisatie

Viavera Recruitment is a company specialized in the selection and recruitment of (higher) educated candidates. We provide mostly permanent and sporadic temporary assignments with and for our customers. Our offices are strategically located in the major cities (Ghent, Antwerp, Brussels, Leuven and Zaventem).

Het aanbod

  • Interim contract for 4 till 6 months
  • International company
  • Attractive salary with meal vouchers and transport costs
  • After your training, you work 2 days at the office and 3 days from home.
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Deadline: 31-12-2025

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