Administrative Assistant - Service

Job content

8- Month Fixed Term Contract

Location: Kontich, Belgium

Natus Medical Incorporated is an international leading provider of healthcare products used for the screening, detection, treatment, monitoring and tracking of common medical ailments in newborn care, hearing impairment, neurological dysfunction, epilepsy, sleep disorders, and balance and mobility disorders. We are currently looking for a

Based in our Kontich Office, we are looking for a administrative assistant(m/f) who will support the Benelux Natus Neurology Team. The position is office based, for 40 hours per week Monday to Friday and will report directly to the Service Manager.

As a TEAMMATE:

TheAdministrative assistantis a crucial team member, who provides extraordinary service to our customers and distributors. Responsible for working with customers throughout the entire Service relationship.

What you’ll get to do in this role:

• Answer telephone calls and emails promptly and professionally.
• Enters and processes service orders, including field service activities, maintenance and repairs, and customer information into our CRM.
• Ship damaged and repaired items to customers and repair centers.
• Make outgoing calls to existing customers to schedule service calls
• Prepares service quotations as requested by either a customer, service team members, sales, or management.
• Invoice daily service appointments as they are completed by our Field Service Technicians
• Work closely with Field Service Technicians for territory management and streamline monthly schedule according to maintenance contracts.
• Handles customer inquiries regarding status of orders and answers questions regarding service capabilities and offerings.

What we are looking for:

• Professional bachelor degree or equivalent or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year of Customer Service and Administrative Support experience.
• Proficiency in MS Office tools – Outlook, Word and Excel
• Excellent organizational and time management skills are required.
• Excellent communication skills via phone, email, and chat (example: Microsoft Teams/Zoom)
• Trilingual Dutch, French and English.

Compensation:

• Fixed salary
• International environment
• Benefit package

We are PASSIONATE about:

OSG is part of the Natus group.Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system . Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Come Join natUS!