After Sales Engineer

Job content

Job Description

Responsabilities include :

Provide to the customer the best service in timely manner in order to bring the top-class support to the customer taking account of the interest of the company.

• Be available and efficient.
• Be the point of contact for Customer concerning all types of technical queries relating to AEV products after delivery to the customer.
• Be able to give all the information about our product to the customer
• Provide technical support to Customer : Be constantly proactive in order to minimize risks/creation of issue by Customer on AEV products: providing custom-made tips to Customer for AEV products installation (welding, handling, etc.), maintenance (valve maintenance procedures, on-site support, etc.), storage, etc.
• Be able to analyze various type of issues/claims with different complexity levels
• Plan intervention at Customer’s Site using the global network of Emerson’s service engineers and technicians
• Provide Customer guidance for maintenance shutdown
  
  

Knowledge, Skills and Abilities:

Degree in engineering with an industrial orientation

Ability to think critically, highly-driven and self-motivated with strong analytical and organizational skills

Attention to detail, time management, and problem-solving skills

Excellent communication skills both verbal and written

About Us

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

About Emerson

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

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