Analyst, Client Service - 9 months FTC

View: 145

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: Mechanical / Technical Maintenance

Industry: Finance

Job type: Tijdelijke Job

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Job content

Position Summary:

Works with external clients to resolve day-to-day custody-related issues, in collaboration with appropriate resources at BNY Mellon where required.

Primary Responsibilities:

Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem-solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base.
Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
Tracks information related to general client issues and needs to support business development efforts.
Participates in internal activities and initiatives designed to improve the client experience.

Leadership:

No direct reports.

Job Scope:

Supports a selected number of client accounts of limited complexity from a custody perspective.

Qualifications:

Bachelor’s degree or the equivalent combination of education and experience is required.
0-3 years of total work experience preferred. Experience in an operational area and/or client services preferred.
Additional language skills are an asset (such as Russian, Spanish, …)

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