Business/ Functional Analyst

Purpose

The Business analyst manages the full lifecycle of the assigned software and hardware infrastructure from the idea phase until they are in production including taking legacy out of production when they are replaced by new technology or become obsolete. In doing so, he/she has a strong focus on the implementation of the New software and hardware infrastructure.

Job Summary

We are seeking a highly skilled and detail-oriented Business Analyst to join our team. The business Analyst will play a key role in analysing business processes, requirements, and systems to ensure optimal functionality and efficiency. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business processes and technology. As a Functional Analyst, you will collaborate with cross- functional teams, gather user/business requirements, and translate them into functional specifications that guide the development and implementation of various systems and software solutions. As a technical Analyst, you will collaborate with cross-functional teams, describe user/ business requirements, and translate them into technical specifications (Jira and Confluence) that guide the external development.

Responsibilities

• Analyse and understand business processes, systems, and requirements to identify areas for improvement and optimization.

• Collaborate with business stakeholders, subject matter experts, and development teams to gather and document user requirements.

• Translate user requirements into detailed functional specifications that serve as a roadmap for software development and implementation.

• Conduct gap analysis to identify discrepancies between existing systems and desired business outcomes, and propose appropriate solutions.

• Perform data analysis to identify trends, patterns, and insights that inform business decisions and process improvements.

• Writes tangible documentation following the Agile principle in Atlassian software.

• Collaborate with technical teams to ensure the functional design aligns with technical capabilities and constraints.

• Develop and maintain documentation, including user manuals, training materials, and system documentation.

Business/ Functional Analyst

Verschansingstraat 48 T +32 (0)3 202 05 00 www.3d-ict.be

2000 Antwerpen
F +32 (0)3 202 05 09 BTW BE 0898 973 234

• Conduct user acceptance testing to validate system functionality and ensure it meets user requirements.

• Provide end-user support and training, addressing questions, issues, and concerns related to system functionality.

• Stay up-to-date with industry trends, best practices, and emerging technologies relevant to functional analysis.

  Requirements

• Minimum bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

• Proven experience working as a Functional / Technical Analyst or in a similar role for a minimum of 5 years of experience

• Strong analytical and problem-solving skills, with the ability to dissect complex business processes and identify improvement opportunities.

• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

  o Fluent in FR is a must have o Fluent in EN is a must have o Fluent in NL is a nice to have

  • Solid understanding of business analysis methodologies, tools, and best practices.
  • Knowledge of the Atlassian applications Jira and Confluence is a plus
  o Proficiency in gathering and documenting user requirements and translating them

  into functional specifications.
  o Experience with data analysis and visualization tools is a plus.
  o Familiarity with software development life cycle (SDLC) methodologies.
  o Ability to work effectively in cross-functional teams and collaborate with diverse

  stakeholders.
  o Strong organizational skills and attention to detail, with the ability to manage

  multiple priorities and meet deadlines.
  

  • Recognises and applies our Core Values: Professionalism, Respect, Entrepreneurship, Corporation and Leadership Reporting

  Project reporting:

• Adhoc reporting (based on needs)

• Weekly/daily application development health check Interactions Internal interactions:

  • Business
  o Enhancements&newfeatures

Verschansingstraat 48 T +32 (0)3 202 05 00 www.3d-ict.be

• Receive/ describe business requirements • Stakeholder Team

2000 Antwerpen
F +32 (0)3 202 05 09 BTW BE 0898 973 234

• Solution Architecture

• Central Information Security Office (Network and Information Security directive

  follow-up)

• Operational Center of Excellence (Non-functional requirements follow-up with

  PM)

  External interactions:
  

  • Vendor of Ticket Vending Machine solution. (Hardware and software)

  Skills

• Minimum bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

• Proven experience working as a Functional / Technical Analyst or in a similar role for a minimum of 5 years of experience

• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

• Fluent in EN is a must have

• Fluent in FR is a must have

• Fluent in NL is a nice to have

• Recognises and applies our Core Values: Professionalism, Respect,

  Entrepreneurship, Corporation and Leadership

• Strong analytical and problem-solving skills, with the ability to dissect complex

  business processes and identify improvement opportunities

• Knowledge of the Atlassian applications Jira and Confluence is a plus