Business Process Coordinator

Job content

Your Story

Can’t wait to make an impact on the world?You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

As a Business Process coordinator you will be part of the Transformation Office that coordinates, analyses and delivers solutions for Target Operating Models (TOMs) and take the lead in business projects related to End-to-End business processes (E2E). Thereafter you will be part of the Post Implementation Office that will ensure continuity & business-as-usual (BAU) for the TOMs, E2E process and related tools.

You will:

• Be involved in a wide range of activities within the Middle Office project:
• Analyse and align the E2E journey across business units in Belgium and Deloitte North & South Europe (NSE) countries to share best practices and improve solutions;
• Coordinate tooling to integrate E2E guidance;
• Coordinate validation of processes, procedures, standards, and documentation of incident management;
• Evaluation of current processes and differences against standardized E2E journey;
• Standardisation of service catalogue items;
• Implementation of BE knowledge management repository with guidance and consolidated knowledge articles;
• Service management: tracking, measure, reporting;
• Support change impact assessment;
• Set up support for practitioners along the E2E process.
• Provide operational support to the Project Manager in translating business requirements into concrete actions.
• Escalate to Global Service teams when required.
• Contribute to the organization of meetings and workshops and contact participants.
• Contribute to the development of presenting materials.
• Plan your projects and daily operations in partnership with all stakeholders.
• Look for opportunities to optimize current processes throughout your projects.
• Understand and manage the master data requirements.
• Report to the Transformation lead and the Post-Implementation-Office lead.
  
  

Let’s Talk About You

• You have a Bachelor or Master degree with min. 4 years of relevant experience;
• You have an excellent command of Dutch or French and English, both written and spoken;
• You have an excellent knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook);
• Affinity with CRM & ERP is a plus;
• First experience with shared service centers is an asset;
• Experience with process flows and able to work with MS Visio;
• You are communicative and a true teamplayer;
• You are motivated and eager to learn;
• You are capable to work on different domains simultaneously;
• You are flexible, reliable and detail oriented;
• You work in a structured way and have a pro-active mindset;
• You are able to integrate information into tangible content, solve problems quickly and efficiently;
• You are able to independently plan and manage your priorities and daily operations;
• You keep an eye on interdependencies between different ongoing projects;
• Your reliability, flexibility and respect for others make sure you can build good relationships with internal and external stakeholders.
  
  

Our Story

Deloitte Services & Investments (DSI), our internal business support is as important to us as our clients—and we serve them in the same prompt and professional way. DSI is the lifeblood of the firm. We deliver quality service to internal teams and a unique talent experience to our people. You’ll find challenging work, meaningful development opportunities and flexibility that’s hard to match.

Who is Deloitte? World-leading professional services firm, we offer value added services in audit & assurance, risk advisory, accounting, tax & legal, consulting and financial advisory.

+5000 dedicated professionals, active in +10 offices throughout the country, take great pride in supporting our clients with multidisciplinary expertise, industry knowledge, and innovative solutions. We offer services to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte?

Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.

Never stop growing!Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

We practice what we preach!As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

Life looks different for each of us, so we created a varied benefits package that you can tap into:

• My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
• Sustainable transport options offered by Mobility@Deloitte
• Flexible work arrangements for all and initiatives supported by Parents@Deloitte
• Wellbeing tips and activities powered by Energise@Deloitte
• Topped off with other health benefits and insurance opportunities
  
  

Empowering our employees withflexible work arrangements remains essential in today’s reality:

• Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client’s premises).
• Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.
  
  

Join us to make an impact together! Apply now!