Business Process Expert

Collect, identify, analyze, determine impact and give advice. That, in a nutshell, is what you’ll do as a Business Process Expert at Telenet. You work on projects, have ideas, question ideas and build bridges between different stakeholders.

In this digital age, we want to make a difference by engaging with our customers and our employees in an inclusive and empathetic way. We strive for openness and transparency in our relationships with all stakeholders. This allows us to face them honestly and meet their social, economic and environmental expectations. In order to monitor and adjust our Billing, Payments and Collections processes, we are looking for a Business Process Expert.

Your responsibilities as a Business Process Expert

A Business Process Expert has a wide range of tasks that mainly consists of guiding, supporting, monitoring and/or processing complex customer files or system problems. He/she will also provide support to colleagues from various departments within the organization.

Different processes are supported within the team such as Billing, Payments & Collections.

• The Business Process Expert is responsible for following up on IT incidents and issues on the business side, performing and/or coordinating Business & User Acceptance testing, following up on operational meetings with various stakeholders and updating a knowledge base.
• The Business Process Expert is the bridge between Business and IT. You understand the language of IT and you are able to engage with them.
• You collect and process technical information, you are able to compile and shape it. This information forms the basis for other departments to work with.
• By being involved in all changes and incidents there is an overview of further improvements within our domain. You take ownership to properly articulate these improvements, convince management and then realize them through changes.
• You answer questions from (key) users about the functionality of the systems and processes. From a question the Business Process Expert must always make the analysis of whether a system/process improvement is needed, see point above.
• You will help draw up the business requirements for Change Requests and projects.

What we have to offer

You will be joining an inclusive company that invests a lot in you and adapts your work environment optimally to what you need. This allows you to develop while taking care of your work-life balance. What else we throw into the fray:

• All the space you need to further develop your expertise. We stimulate your personal growth with internal mobility opportunitiesand extensive learning opportunities, but you can just as easily hit the pause button after a while or take a completely different direction.

• A varied job in which you achieve tangible results and make your mark.

• A competitive gross monthly salary that we complement with numerous fringe benefits, such as

• meal-time vouchers & ecochecks
• a hospitalization and group insurance
• a laptop, cell phone, phone plan
• mobility plan

• The fine company of colleagues who are just as passionate as you.

• The opportunity to work from home.

• Discounts on Telenet products.

• A stimulating work environment where you can indulge in the latest technologies.

Our ideal Business Process Expert

• You have at least a bachelor’s degree under your belt or make up for it with relevant experience.
• You have a very good knowledge of MS Office and have a natural aptitude for learning new IT systems
• You have an innate talent for organizing and apply a structured approach to your work.
• You have experience with stakeholder management preferably within a large organization
• You are solution-oriented, can work independently and take ownership
• You are customer and results oriented with an eye for quality
• You are analytically minded and have conceptual thinking skills, you see things from a helicopter view
• Dealing with ambiguity is in your DNA and you can adapt easily
• You speak excellent Dutch or French and have a fluent knowledge of English

If you see the challenge in this role and are excited to contribute to the digital society of the future, get in touch and let us know !