C002975 - Service Engineer (NaaS/ARM) (NS) - Belgium - 22 AUG

Job content

• Maintain and monitor the toolset and services, which are delivered for enabling network service delivery by the service delivery units.
• Organise and contribute to activities relating to system and application upgrades with the minimal impact for the stakeholders and end users.
• Stakeholder coordination of any operational changes and performing risk assessments when major changes are executed.
• Provide professional and technical contributions to the design, development and execution of engineering requirements, such as the monitoring capabilities and reporting (SMC).
• Deploy and mature toolset driven SMC capabilities for services and configuration items under NaaS AoR.
• Work and blend into the NCIA NISC ARM team to share the knowledge between the DCIS and static tools used to monitor the different networks.
• Documenting designs and implementations of assigned services as well as troubleshooting guides
• Plan, schedule, participate and lead technical support teams in support of projects and exercises
• Provide on the job training when necessary in order to maintain highly skilled and trained technical support for the Service Line

• Required Security Clearance: NATO Secret (or equivalent) already in place
• Legal right to live and work in BELGIUM already in place
• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline.
• Alternatively, exceptionally, the lack of a Bachelor degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency,
• In both case the candidate must have at least 10 years’ experience in applying the ISO network management model, called FCAPS in large enterprise environments:
• The use and management of any type of Fault monitoring tools, where networks have been actively monitored, such as DXNetOPS Spectrum, Solarwinds, etc…
• The use and management of Configuration management tools to capture and re-mediate configuration changes on the operational network.
• Troubleshooting experience with Performance monitoring tools such as nGeniusONE or DXNetOPS Performance Manager or any other Performance tool
• Reporting and monitoring by collection of Netflow sources
• Experience with using big data sources to analyse, search, index and visualize from a central tool such as Splunk
• Thorough knowledge of TCP/IP networking principles
• Recent Virtualization Technologies based on VMWare ESXi and Virtual Centre;
• Recent Microsoft Windows Server or Redhat Linux Operating Systems;
• At least 6 years’ experience supporting and implementing in deployable or large enterprise environments of:
• Designing, installing and maintaining DXNetOPS Spectrum systems on enterprise networks. Including the experience and configuration of High Availability Fault monitoring systems across high latency networks.
• Designing, installing and maintaining DXNetOPS Performance Manager Systems on enterprise networks. Including the experience and configuration of High Availability Fault monitoring systems across high latency networks.
• Experience with troubleshooting TCP/IP network and application faults in complex and large networks
• Manage and maintain Role Based Access tools which service Authentication and Authorization of engineers and technicians.
• Maintaining and troubleshooting network capture technology such as the nGeniusONE COTS probes and Infinistreams
• Setting up Netflow monitoring on various Cisco flavours such as IOS and NX-OS
• Setting up IPSLA tests with Performance Manager tools for end user SLA reporting
• Experience with designing, setup and managing of Splunk search heads and indexers
• Knowledge of ITIL IT service management mode and applied knowledge of Service Transition.
• Proven ability to communicate effectively orally and in writing technical manuals.
• Experience with developing, setup and maintaining End-2-End monitoring solutions
• Experience in Automation and orchestration tools.
• Experience in programming languages such as Python, Perl, etc…
• COTS products (VMWare, Cisco CCDA, CCNA)
• Prior experience in maintaining Cisco Network devices
• Prior experience in maintaining VCenter infrastructures
• Prior experience of working in an international environment comprising both military and civilian elements
• Experience in utilizing and developing Splunk based dashboards for network service management