Claims Officer Domestic

☞ AXA

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Update day: 25-11-2025

Location: Brussels Brussels Capital

Category: Restaurant / Hotel / Tourism

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AXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services.
As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this innovation ecosystem.
The combination of both missions positions AXA Partners today as a key pillar of AXA’s Payer-to-Partner strategy.
With the support of operating units established in 39 countries, our more than 9,000 employees are at the service of our customers anywhere, anytime.
In 2017, AXA Partners’ revenues reached €3.2 billion.


DIMENSIONS OF ROLE

On behalf of third parties, the OPS Claims Handler optimizes customer experience by providing full claims handling (complete claims management) until the work is completed or the customer is compensated. He/she works in close collaboration with all stakeholders making sure that all parties are actively involved until the claim is settled.


KEY RESPONSIBILITIES

Claims Management:
  • Handle situation’s diagnosis and analysis to qualify the type of damage/claim
  • Open a file to register the client’s supporting documents allowing the claim to be reviewed
  • Check that the policy’s guarantees apply to the type of event occurring and assess, where appropriate, the responsibilities
  • Analyze each aspect of customer’s situation, in relation to brokers and experts, by comparing them with the policy wording
  • In the context of medical files, execute all necessary tasks with varied stakeholders in order to obtain the medical decisions
  • Make a decision to accept or reject a claim and determine the cost to be covered according to Terms &Conditions
  • Activate the indemnity payment or initiate the repair in kind, according to company policy and the customer choice
  • Motivate the decision taken to the insured
  • If the customer wishes to be compensated, assess precisely the amount of compensation to be paid to the customer
  • Perform administrative file follow-up and claim’s financial follow-up
  • Inform third parties about the claim management progress
  • Performs all initiatives necessary to obtain the medical decision (share documents, follow up…) in order to settle the claim and stick to the decision of the medical staff
  • Give support to other teams with the handling of scheduled tasks (providers’ follow up, MRH agendas, incoming calls,)

Guarantee an optimal relationship with the client:
  • Ensure the examination, response, and follow-up of any complaints in collaboration with the Customer Care department
  • Proactively request additional information from the policyholder or broker, if necessary, in order to release incomplete files
  • Coordinate the exchange of information with all parties concerned (internal and external)
  • Ask management’s validation for files that are beyond their competence

Jouw Profiel


SKILLS AND EXPERIENCE

Behavioural skills
  • Customer centricity (Level 4)
  • Listening & communicating (Level 4)
  • Decision & execution (Level 4)
  • Influence & conciliation (Level 3)
  • Empathy (Level 4)
Technical skills
  • Customer needs analysis (Level 4)
  • Specialized claims (Level 3)
  • Case management (Level 4)
  • Negotiation (Level 3)
  • Third party management (Level 4)

Over AXA
AXA Group is wereldleider op het gebied van verzekeringen en activabeheer. Wij beschermen en adviseren onze klanten bij elke stap in hun leven, door producten en diensten aan te bieden die voldoen aan hun behoeften op het gebied van verzekering, persoonlijke bescherming, sparen en vermogensbeheer. AXA is het meest toonaangevende verzekeringsmerk ter wereld, en telt meer dan 100 miljoen klanten. We evolueren van betaler naar partner omwille van onze klant, met een sterke focus op risicopreventie.

Onze missie: De mensen de mogelijkheid geven om een beter leven te leiden.

Onze waarden: Klant eerst, moed, integriteit en één AXA.

Over de entiteit


AXA Partners is een transversale business unit van AXA die een breed scala aan oplossingen biedt op het gebied van ondersteuning, reisverzekering en kredietbescherming.

De rol van AXA Partners is ook om innovatieve oplossingen te implementeren die voortkomen uit de AXA Innovation unit.


Combineer passe met expertise, Wij ontwerpen en leveren wereldwijd oplossingen voor partners en gemeenschappen. Wij beschermen wat belangrijk is, wanneer het belangrijk is.


Wat we aanbieden


Als medewerker van AXA Partners, kom je terecht in een verantwoordelijk bedrijf, waar je kan genieten van echte cultuur van expertise en diversiteit. Onze focus ligt op het ontwikkelen van jouw vaardigheden. Daarbij bieden we jou een aantrekkelijke en competitieve verloning, professionele ontwikkeling en groei. Bovendien willen we bij AXA echt een verschil te maken voor mensen. Wanneer we samen geweldige dingen tot stand laten komen en wanneer we kansen creëren voor een beter leven, dan zal jij je ongetwijfeld ook buitengewoon trots voelen deel uit te maken van ons team.

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Deadline: 09-01-2026

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