Client Engagement Manager

About us

The company is an integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 24 offices. Its success is due to a combination of factors: talented people delivering award winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

Purpose of the role

The Client Engagement Manager (CEM) plays a strategic role in the identification, management and execution of new business activity. The focus of this role is to drive and increase new business opportunities for TEAM LEWIS by identifying and proactively approaching potential prospects. The CEM generates leads, develop pitches and ultimately, secures new clients. This person takes a lead role in representing the business at conferences and networking events.

Key responsibilities

New Business

• Supports our 2 Belgium offices (Antwerp/Brussels) in the new business process, playing a crucial role in selling TEAM LEWIS credentials throughout the tender process
• Works closely with the Global Marketing Team to develop compelling content and events to drive lead generation and engagement
• Understands and capitalises on the unique selling points of TEAM LEWIS and is able to leverage these against competitor offerings
• Works with the office leaders to identify target businesses and utilises on and offline networks to establish connections with key decision makers and budget holders
• Develops and maintains a map of relevant businesses and organisations, making use of this knowledge to create targeted campaigns and maximise the impact of approaches
• Maintains an accurate database of prospects
• Generates, identifies and nurtures new business prospects
• Identifies and drives cascade opportunities between practices/services and within TEAM LEWIS and TEAM LEWIS+ network
• Writes and compiles compelling credentials and RFI and RFP responses with the aim of securing pitch opportunities
• Puts in place and monitors pitch schedules to ensure that the pitch process is on track and deadlines are met
• Produces regular, accurate and comprehensive reports on new business activity and results

Digital / Social Media

• Actively promotes the integration of digital and creative product solutions to new clients, developing the uptake of services offered by TEAM LEWIS
• Works collaboratively to increase the selling of marketing services
• Uses social media to recognise industry trends and proactively promote new tools, solutions and processes to continuously evolve and optimise selling opportunities for TEAM LEWIS services

Team working and development

• Ensures personal and deliverable objectives are met on an on-going basis
• Works closely with line manager to maximise own strengths, improve weaknesses and support individual and team career development
• Supports with the training of graduates and interns wherever possible
• Regularly attends TEAM LEWIS training sessions and daily press briefings to enhance skills and develop knowledge

General

• Supports training sessions where relevant, with a view to maximising opportunities to expand team skills and grow revenues
• Takes a proactive role in promoting the TEAM LEWIS brand, its identity, values and work
• Supports the HR / talent team by promoting, both internally and externally, opportunities at TEAM LEWIS across social media and via the referral scheme
• Maintains a detailed and up-to-date knowledge of industry (competitors’ and clients’) activities
• Overall, acts as a guardian of best practice

About you

• Demonstrable success at securing new business
• Highly commercial, with a proven track record of commercially impacting a business via lead generation and strategic client consultancy

• Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment
• Has a solid understanding of the wider communications and marketing industry

• Well versed in social media and the integrated selling of digital marketing within a wider communications context
• Excellent verbal and written communications skills

***TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that LEWIS is a place where everyone can thrive.***