Communication Process Expert

Job content

Role Description:

We are looking for a communication process expert to join our communication team. As part of the Communication team, the mission is to help transform and digitalize communications in a customer-oriented way. This will be facilitated by bridging communication business requirements with development teams, also keeping a clear business perspective in the implementation of digital communication solutions. The migration towards a new Digital Communication Platform should further enable this.

Job Content:

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Ensure an optimal follow-up of projects as well as day-to-day requests in the domain of customer communications for optimal end-to-end implementation, up to operations within the (new) Digital Communication Platform.

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Translate Business requirements into digital communication solutions, knowing the potential offered by the solution architecture.

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Participate to the testing and monitoring of the implemented solution, to check the final quality of delivery end-to-end.

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Measure the customer experience behind the solution design, analyze impacts of operational issues, and ensure solution implementation.

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Special focus point: Take a leading role, together with the communications team in the clean-up and migration of existing templates from the present to the new Digital Communication Platform, in line with the prioritized roadmap.

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Work with communication team members and manager, Project teams, IT & development teams, communication implementation team, Web team, etc...

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Profile: *

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You have a higher education degree in (digital) CRM, communication/marketing

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You have at least 4-5 years in CRM, digital communication/marketing projects or processes

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You are able to understand the business logic of communication-related projects and requests, to optimally translate them in

concrete solution designs, with focus on the new Digital Communication Platform.

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You can ensure the best implementation plan possible in order to respect this business logic in the communication flows.

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You are able to facilitate the bridging between business and technical teams, always keeping the business point of view and

customer orientation at the center of technical developments.

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You are customer oriented

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You are able to work independently

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You already have experience in Agile & scrum methodology

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You are a stress resistant

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You are organized and rigorous

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You have a clear communication

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You are a team player, incl. cross-dept relations

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You are persuasive and assertive

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You are proactive, driving spirit

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You are result driven

Job Types: Full-time, Contract

Benefits:

• Eco vouchers

Schedule:

• Day shift
• Monday to Friday