Costumer Experience & Retention Consultant

☞ Altran

View: 135

Update day: 16-11-2025

Location: Charleroi Hainaut

Category: Finance / Bank / Stock IT - Software IT - Hardware / Networking Information Technology

Industry:

Job type: Voltijds, Vaste Jobs

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Job content

Capgemini Engineering combines, under one brand, a unique set of strengths from across the Capgemini Group: the world leading engineering and R&D services of Altran – acquired by Capgemini in 2020 - and Capgemini’s digital manufacturing expertise.

With broad industry knowledge and cutting-edge technologies in digital and software, Capgemini Engineering supports the convergence of the physical and digital worlds.

Combined with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 52,000 engineer and scientist team members in over 30 countries across sectors including aeronautics, automotive, railways, communications, energy, life sciences, semiconductors, software & internet, space & defense, and consumer products.

We Will Offer You

  • Insurances, a mobility plan of your choice and other benefits;
  • Integration in a solid and dynamic team;
  • Participation in exciting and motivating infrastructure projects;
  • Career evolution;
  • Training possibilities and official certification within our Capgemini Engineering Academy.

Your role

We are currently hiring a Costumer Experience & Retention Consultant to join our Telecommunication department. You will join the Customer Care team and you will be working on a project Optimizing Customer Experience and Retention.

Your role:

  • Coordinating a team of 6 colleagues, managing campaigns retention by using different channels and digital interactions;
  • Helping the team in their daily tasks;
  • Developing and maintaining a relationship with the contact centers, and an effective partnership to ensure the smooth running of activities and the achievement of performance and financial indicators;
  • Participating in meetings to analyse and validate some projects;
  • Managing and creating operational KPIs to optimize customer experience, Outbound Retention campaigns and Digital interactions;
  • Hands-on when needed to take over the operational tasks in retention domain.

Your profile

  • Bachelor or Master Degree;
  • Minimum 4-5 years of experience in Retention project;
  • Expertise & relevant experience with retention campaigns;
  • Ideally a first experience in operational management of a team in the customer care domain
  • Ideally experience in the telecommunications sector or relevant industry with focus on customer care / retention;
  • Will be supporting Director of Customer Care;
  • Strong soft skills: communication, motivation, positive mindset;
  • French is mandatory, fluent in English. Any other languages is a plus.
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Deadline: 31-12-2025

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