Customer Adoption Manager

☞ Ambassify

View: 135

Update day: 26-11-2025

Location: Beringen Limburg

Category: Other

Industry:

Job type: Full-time

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Job content

Your role in this team

When a company adopts new software or technology, there will inevitably be a great deal of change. And it’s your job to make sure that this transition is as smooth as possible. Because as we all know, change can result in some challenges.

So as an Adoption Manager, these are some things that describe you:

  • You have a hands-on and proactive mentality
  • Strategic thinking and developing creative solutions for complex matters is your forte
  • Customer Service is very important to you, however, you’re not afraid to be strict when needed
  • Due to prior experience, you have excellent people skills, you understand why and how people react to change
  • A strong understanding of business processing, business change & project management.
  • You have excellent communication and engagement skills – both written and oral.
  • You’re fluent in English. Another language is a bonus
  • You have excellent presentation skills, with the ability to lead and facilitate workshops.
  • And last but not least, you are organized and detail-oriented

Your goals

???? Maximizing the overall adoption rate

???? Maximizing long term use of Ambassify

???? Maximize use of new features

???? Maximize our retention rate

Your tasks

As a Customer Adoption Manager at Ambassify, you will be responsible for

  • Identifying which customers might benefit from an adoption program with the Customer Success team members
  • Working alongside our clients on engagement plans to boost participation and motivation
  • Creating structured, ongoing user adoption programs for our customers
  • Managing and measuring the execution of these adoption programs and their related business outcomes
  • Addressing performance issues & measure the ROI of digital adoption initiatives
  • Improving and developing new systems, procedures & good practices to meet changing needs & support continuous improvement
  • Planning, structuring, and prioritizing work and projects for yourself but most importantly for our customers so they can achieve the objectives within deadlines
  • Working with organizational stakeholders to understand challenges for adoption

What’s in it for you?

In terms of the professional offering, here’s a sneak peek of our menu:

  • At Ambassify it does not matter where you work, is it at one of our offices in Beringen or Ghent, in your home office,... As long as you get the job done! ????
  • Full-time hours
  • Competitive salary, so you can take advantage of that big crypto dip.
  • Pick your equipment. We’ll set you up with a laptop + monitor combo you want, plus any software you need.
  • Professional development allowance.
  • Group insurance (physical and mental healthcare + retirement plan) by Alan
  • An array of fringe benefits to pick and choose from.

If this vacancy seems like a great fit, don’t hesitate to apply now!

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Deadline: 10-01-2026

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