Customer Onboarding Manager

Job content

Joining Collibra’s Customer Onboarding Team

• We are a global team responsible for creating the link bridging the Sales and Post-Sales teams to create a world-class customer experience.
• You will be on point and responsible for the critical early phase of the customer lifecycle, onboarding Collibra’s new clients, and working with Onboarding Engineers and Services to deliver great results during their first steps as Collibra Data Citizens.
• You will coordinate with Sales, Services, Support, Product Management and Customer Success to ensure our customer’s success and create the framework for best practices going forward.
  

Customer Onboarding Managers At Collibra Are Responsible For

• Define path to a successful onboarding based on the client business’ needs to provide a great customer experience
• Drive accountability of the customer to define the path to first value working closely with Collibra services or / and partner and Customer Success Managers.Coordinate internal resources to ensure knowledge sharing from cross-functional teams (Sales, Customer Success, Product team, Support…) and successful deployment.
• Ensure initial solution enablement in client’s organization by identifying key users of the solution to build strong relationships with them
• Work alongside the Onboarding Engineers to ensure customer success with initial installation
• Contribute content to enable clients and internal team
  

You Have

• 4+ years experience in client-facing role(s), preferably in a B2B environment SaaS or software organization
• 2+ years in Customer Success OR 3+ year project management
• Fluent in English; another language is a plus
• Relevant BA/BS degree preferred
• Experience in data management, analytics, visualization or BI is a plus.
  

You Are

• Able to adapt to different clients’ situations and provide the best suited solutions
• Strong collaboration, planning, and project management skills with a proven ability to impact and influence a dispersed team
• Exceptional presentation, written and oral communication skills
• Able to work effectively with lifecycle and project management applications (Gainsight, Salesforce…)
• Speaking a third language is a plus (ideally German or Spanish)
  

Reporting to Collibra’s Manager, Customer Onboardingmeasures of success are:

• Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current Onboarding Managers and be certified to Collibra Level 1.
• Within your third month, you will be fully ramped, be introduced to new customers and lead customer meetings and guide them through their onboarding pathway.
• Within your sixth month, you will guide and educate end-users on the fundamentals of Collibra’s Data Intelligence platform including navigation, functionality and be able to provide best practices and benchmark advice based on other clients’ experience.
  

Benefits At Collibra

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}wellbenefit programs encompass the following strategic pillars:

• {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
• {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
• {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
• {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
• {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
• {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more!
  

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.