Customer operations specialist

View: 120

Update day: 12-11-2025

Location: Zaventem Flemish Brabant

Category: Other

Industry: Human Resources Services

Position: Entry level

Job type: Full-time

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Job content

What will you do as a customer service specialist?Your Main Responsibilities

Managing the entire sales order process operations for EMEA region - handling the entire
cycle including organizing transport and logistical aspects, liaising between different
departments, service providers and providing on-time information to customer
 Ensuring that all the movements from the Production and Storage sites are made with
correct documentation and declarations, particularly for hazardous goods
 Liasing with Sales, Product marketing and Supply Chain departments to align on terms and
conditions, product availability, prices, credit limits, payment terms etc.
 Processing customer complaints and collaborating with responsible departments (logistics,
quality etc.)
 Processing documentation requests (questionnaires, certifications, SDS and technical
product information;) after sales

WAT ZOEKEN WE?What do we expect from our new customer operations specialist?

Experience in Customer Service/Logistics/Sales
 Bachelor Degree in Business Administration/Logistics/Sales/Marketing
 A professional and friendly provider of services for our customers, someone with great
listening skills, a problem-solving attitude and the ability to adapt in an international,
multicultural environment.
 Excellent and efficient communicator
 A structured way of working, keeping track of multiple orders in different stages, keeping all
stakeholders in the loop, anticipating on issues that might arise.
 hands -on, result driven, customer focused, and with competencies in prioritisation, attention
to details, managing deadlines and planning;
 Someone who meticulously maintains records to comply with internal and external
procedures and policies.
 Fluency in English. Any other language is an asset, but not a requirement.
 A higher education degree and IT literacy (Office, SAP).
 A can-do attitude is an important asset to take up additional responsibilities and to develop
your skills. ‘No day in the office is the same’

WAT BIEDEN WE?What to expect from us?

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