Customer Pre-Boarding Officer

The opportunity

About the team

As a Customer Pre-Boarding Officer, you will be part of the Pre-Onboarding and Quality team, within the Customer Service organization of Worldline. The pre-onboarding team is responsible for preparing the merchant file before the client is onboarded. This included meticulous checks of client contract details, of KYC documentation etc, for both smaller clients and larger key accounts. The team is mainly in contact with the sales team of Worldline to request to needed client information.

Your day-to-day responsibilities include

• Pre-Boarding, dispatching and sales support
• Prioritization of requests
• Contracts, requests completeness and correctness validation
• AML/KYC control and pre-control
• Customer and Sales mailbox handling
• Communication with sales/customers regarding missing documents
• Problem detection and resolution or assigning
• SLA control responsibility for contracts, data changes and internal/external customer requests
• Completing reports upon requests of team leaders
• Able to provide clear and data-based information to internal and external stakeholders
• Utilize internal systems for workflow management and data storage
• Being a back-up for other tasks within the Merchant pre-onboarding and onboarding
• Taking over other activities as you grow within the role

Who are you?

• You obtained a bachelor’s degree or equivalent by experience
• Experience in back office/administrative tasks can be a plus but not needed; mainly the motivation to learn and to take this new challenge is important
• You are fluent in English and have a very good knowledge of Dutch or French
• You keep a good relationship with the internal customers: open and pro-active communication
• You share knowledge and information with team members
• You discuss process improvements, methods, and guidelines with your Team Manager
• You follow communication, procedures, guidelines, and policies
• You know how to handle sensitive data in an appropriate way

Soft Skills

• Respond effectively to changing circumstances, stress-resilient, the pressure of meeting performance targets and changing environments. Maintaining a positive attitude.
• Willing to learn and master new skills
• Customer oriented
• Structured and detail oriented
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal and written communication and interpersonal skills

What Is In It For You?

• Taking part in shaping the future of payments!
• A permanent contract with strong, competitive salary package, linked to profile and experience
• Joining a company with a strong diversified and multicultural environment
• To become the best version of yourself, we put a strong emphasis on personal growth with trainings, coaching and internal mobility

Grow with us, create tomorrow At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive. Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. Learn more about life at Worldline on careers.worldline.com

Job Segment:Sales Support, Sales