Customer Quality Leader Thermo King EMEA

Job content

2207553

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary

The TK EMEA Customer Quality Leader will have responsibility for pro-active managing and addressing all Product and Parts Quality issues in the field, ensuring that customer needs and expectations are satisfied. Become the ‘Voice of the Customer’ ensuring that existing legacy units and new product launches meet and exceed expectations. Effectively resolving all quality related issues on a timely basis through standard processes.

You Will Be Responsible For

• Manage two-way communication and information flow between the Dealer network/Customer base and the Manufacturing facilities/Engineering functions on all Quality and reliability issues
• Work directly with cross-functional teams to ensure Customer complaints are identified, contained, resolved, and sustained as soon as possible
• Coordinate containment and corrective and preventive actions in conjunction with all related functional groups and provide feedback to customer
• Implement, review, and improve quality system procedures which support Trane Technology’s strategic initiative to improve the customer experience
• Work directly with the TK EMEA service team, Manufacturing sites and Engineering functions to get support and alignment on customer impacting issues leading to early resolution
• Support ICQ target setting process SBU, plant and product value streams and with annual forecasting and monthly R&O reviews with all stakeholders
• Manage the Early Launch Containment Plans (ELCP) for new product releases, incorporating all functions to ensure early feedback and fast resolution of issues are reported
• Support daily claims reviews and Triage process, to ensure effective governance and standard work adherence that leads to early resolution
• Interface with vendor recovery leads to ensure recovery entitlement
• Support the warranty spend and productivity processes in regions of sales, producing monthly reports, warranty spend and pipeline health, glide path governance v’s AOP targets
• Visit customers/dealers in region (e.g. support regional sales & services teams) as required and support them in improvement projects
  

Your Profile

• Bachelor’s degree in Engineering or other related discipline
• 6 years of experience in engineering or manufacturing environment
• Expertise in customer quality, supplier quality or operations
• Proficient in contemporary Quality tools such as QMS, AQP, Six Sigma, SPC, PPAP, etc.
• Ability to travel up to 25% of the time
• Competent in Excel, Word and PowerPoint
• Strong customer service orientation
• Collaborative and Participative management style
• “Doing the right thing” mindset and attitude
• Excellent interpersonal skills, coaching and team building skills to maintain a team-oriented environment
• Ability to motivate; be flexible, decisive, proficient at conflict resolution, and be a proactive problem solver
• Proficient in information technology systems and processes utilized in Quality Management Systems
• Apply and understand quality models and theories, basic statistical techniques, problem solving and prevention, project management and planning tools
  

What We Offer

• Competitive salary
• Car allowance and performance bonus
• Career advancement perspectives worldwide, depending on opportunities
• Learning and development opportunities with Trane Technologies
• Future-proof field of activity within an innovative and international market leader
• Hybrid model of working from Brussels, Kolin, Barcelona or Galway
  

Found Out More About Us

https://www.tranetechnologies.com/en/index.html

Trane Technologies provides equal employment opportunities to all employees and job applicants. The Company does not discriminate on the based-on sex, colour, national origin, creed, religion, pregnancy, age disability, military/veteran status, sexual orientation, gender identity, gender expression, genetic information, medical condition marital status or any legally protected status.