Customer service Manager

View: 120

Update day: 16-11-2025

Location: Charleroi Hainaut

Category: Executive management

Industry: HR personeel

Job type: Voltijds

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Job content

As a customer service manager, your tasks are :

Ensuring that customers’ demands / agreements are transferred within our internal systems.
Planning of (not scheduling) customers’ demands into our systems in such a manner that capacity can be reserved and that production efficiency can be optimized (forecasts).
Ensuring that customers’ expectations are met or exceeded, ensuring on time and correct deliverables and education of customers for harmonization.
Follow-up of fulfillment of commitments.
Maintaining (and improving) relations with customers.
Processing orders fluently.
Process and follow-up of customers’ specifications, requirements.
Inform customers in case of arrears and give new delivery periods.
Create and dispatch the customers’ invoices.
Find solutions, together with all departments involved in order to fulfill commitments.
Keeping customer files up-to-date.
Pro-active communication with customers.
Follow-up of forecasts/planning.
Maintain good contacts between our customers, our different departments and area sales management.
Inform customers about production lead times.
Handling of all customer complaints and follow up with the relevant department(s)
Assist new projects and lead customers’ request internally to ensure reply provided to customers.
Report on a regular basis to General Manager.
Inform General Manager about irregularities.

Profil

As a customer service manager, your profile is :

Graduate in Economics, Foreign Trade or equivalent
Minimum 5 year experience in a similar function
Excellent written & spoken knowledge of English anf French
A 3rd language is an asset (Dutch, German, Spanish or other)
Diplomatic, dynamic, enthusiastic, motivated, pro-active, reliable, strong communication & organizational skills
Team and project leader

Offre

We offer you a 2 months interim contract (temporary replacement)
We offer competitive compensation and extra legal benefits such as meal vouchers and travel expenses
We guarantee stimulating work with friendly colleagues within a team of experts
We strongly recommend working for our client for the following reasons: an international company, safety and quality oriented with a global network.

Entreprise

Our client performs well in the health sector

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