Customer Service Manager

☞ Maersk

View: 125

Update day: 26-11-2025

Location: Willebroek Antwerp

Category: Administrative / Clerical / Assistant Consulting / Customer Service Executive management

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Job content

We are seeking our next Customer Service Manager to join our Warehousing and Distribution management team in Willebroek site.

The Customer Service Manager role is to provide consistent, high quality customer service for Solution Customers, who value long term relationships and buy customized processes and solutions.
This is achieved by creating a work environment conducive for colleagues to deliver the intended customer experience within a country. Maintains focus on voice of customer, employee engagement, staff development and process efficiency and cost. The role reports to the Site Manager.
Key Responsibilities
  • Lead and Manage the Customer Service Supply Chain department to focus on the key Customer Service Drivers
  • Drive understanding of contracts, terms and conditions and charge structures to ensure Damco’s interest
  • Proactively drives an Operational Process Excellence (OPEX) mindset within the department and uses all availalble tools to drive the organisation towards ”best in class” performance.
  • Ensures that all Quality standards are met and that processes are adequately documented/adhered to ensuring compliance with the local Quality Management Systems.
  • In conjunction with the relevant Commercial team and the Implementation team, responsible for the implementation of new customers into the relevant Solution Team and for ensuring that proper internal/standard procedures are established and managed through any related hyper-care in conjunction with the Customer Service Office Implementation Managers
  • Monitor, record and report the performance of Solutions Customer Service
Who You Are
  • You have background in Warehousing and distribution
  • Solid industry experience especially in a customer facing role in Supply Chain/Freight forwarding/Logistics role
  • Strong leadership skills and passion for team development
  • Commercial acumen with an open mind set to find new & innovative opportunities to drive the Customs product forward
  • Strong personality; passionate, holistic view, courageous, effective in different cultural settings, impact driven, optimistic & stress resistant
  • Fluent in Dutch and English
  • Available to work in Willebroek
What We Offer
  • Opportunity to work with market leading global brands
  • You will be part of a strong management team
  • Competitive salary with bonus and lease car
  • Career development opportunity
If this sounds like it could be your path, we would love to hear from You!
Customer Service Manager
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Deadline: 10-01-2026

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