customer service medewerker

☞ Randstad

View: 155

Update day: 26-11-2025

Location: Oostakker East Flanders

Category: Education / Training Transport / Logistics / Warehouse

Industry: HR personeel

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Job content

Do you want to be part of an international team that takes care of customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. You will follow up the status of the breakdowns and negotiate solutions to logistic and technical problems.

Our main focus is delivering the ultimate experience for our customers during their breakdown and give them a long-lasting impression of our brand. As an uptime Coordinator you will go the extra mile and communicate between the customer, driver and dealer to find solutions to get the vehicle back on the road.

You will manage these breakdown cases all over Europe in the customers native language and handle essential information within our designated systems.
You always focus on the customer needs and follow the defined breakdown process.
For handling these cases you need to be the key communicator between the parties involved in the breakdown and be responsible to find suitable solutions for the driver.

    ervaring

    • <1 jaar

    taken

    • data input
    • dossierbeheer
    • rapporten opmaken
    • behandelen van inkomende / inbound calls
    • contact leveranciers
    • advies verlenen

    jouw aanbod

    customer orientated
    positive attitude, highly motivated and strong communication skills
    eager to share and learn and exceed expectations at every opportunity
    support your team to develop your knowledge
    willing to work in a flexible shift system
    fluent in english, czech/slovak and polish or russian. any other language is an asset

    opleiding

    • algemeen secundair onderwijs
    • technisch secundair onderwijs
    • professionele bachelor

    ons aanbod

    • competitive salary, with meal vouchers, transport costs, shift allowance, etc.
    • wellbeing services
    • restaurant on site
    • opportunity to grow within the company
    • good work life balance
    • international environment
    • support in relocation
    • this is a temporary position with chance of prolongation, starting aug/sept
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Deadline: 10-01-2026

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