Customer Service Representative

Job content

ABOUT US:
Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.
Cigna’s mission is to improve the health, well-being and peace of mind of those we serve.

YOUR MISSION:
You are responsible for the client communication for designated account relationships.

KEY AREAS:
Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).
Coordinate and ensure follow-ups of the assigned contracts/clients.
Handle and process medical reports.
Keep records and filing up to date.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter).
Translate communications, medical reports or other documents if needed

Relations to other positions
Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses,Statistics)
Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.
Contribute to maintaining a co-operative and friendly working environment.
Inform the Operations Manager on problems and inefficiencies.

SKILLS AND KNOWLEDGES:
Education Level:

• Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.

Specific Knowledge:

• Active knowledge of English is a must (C1 level)
• Good and active knowledge of Italian/French/Portuguese/German language (C1 Level).

Soft Skills:

• Skilful in taking decisions: takes the right action on allocated files based on the available information.
• Excellent Communication skills.
• Accurate: works accurately on the input of data, aims to work faultlessly.
• Discipline: pays attention to procedures, agreements and document flows.
• Efficient: finds a good balance between quality and quantity.
• Team player: Able to work in a team.
• Skilful with computer programmes: readily learns the ropes in the use of current office applications
• Discreet: works discreetly with confidential (medical) information.

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.