Customer Service Representative

☞ Milliken & Company

View: 140

Update day: 16-11-2025

Location: Ghent East Flanders

Category: Other

Industry: Chemical Manufacturing Textile Manufacturing

Position: Associate

Job type: Contract

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Job content

Milliken Textiles in Ghent is currently looking for a Customer Service Representative.

As a Customer Service Representative you are responsible for the order management for our international clients and give administrative and sales support to the sales team. You are an important support to the Account Managers and the single point of contact for the customer for all order processing and all follow up questions regarding their orders. The goal is to build a strong long-term relationship with them.

Your Responsibilities
  • You follow up the incoming orders for international brands in SAP and handle the process from a to z: order input, coordinating shipping with logistics, after sales support.
  • In close cooperation with the Account Managers you may send price quotations to the customer and handle the follow up.
  • On request of the client you provide them product samples and technical data sheets.
  • You maintain the master data in SAP and generate sales reports.
  • You handle customer questions and complaints in a proactive and commercial way. You will support and work with the customer to find solutions for the challenges they face in their market or when dealing with Milliken where at all possible.
  • You interface effectively with other internal departments (planning, logistics, manufacturing, quality management, credit, etc) to manage the orders and to obtain information about any customer queries, orders, products.
Your Knowledge And Skills
  • You have a strong customer service orientation and organisational skills.
  • Preferably you have a bachelor or master’s degree (sales, administration, languages, …).
  • You have experience in a similar role in a customer service setting.
  • You take ownership of a range of responsibilities and like team work with your colleagues.
  • You apply a level-headed approach to stressful situations.
  • You speak and write English fluently. Knowledge of another European language is a plus.
  • You are familiar with working with SAP.
What We Can Offer

An exciting job with a varied range of tasks and international contacts. You will be working in a growing, innovative organization with a collegial atmosphere where open communication and team spirit are important. You will be trained by your experienced colleagues. We offer an indefinite contract with an attractive salary package, with fringe benefits such as meal vouchers, hospital and group insurance, flexible working hours and the possibility of bicycle leasing.

Are you enthusiastic to join our customer service team in Ghent? We would like to hear from you!
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Deadline: 31-12-2025

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