Customer Service Specialist

Job content

Join our client in the animal health & human pharma company in the role of #customercarespecialist!

Is Accuracy your middle name?

Do you enjoy managing daily local and regional customer service activities?

Join this (animal) health company inElsene with a 6 months contract, with possibility to extend.

This role involves building strong, collaborative relationships with customers and external service providers, ensuring the delivery of our products within Human Pharma and Animal Health.

Join a team of 2 direct colleagues in the office in Elsene and be part of an innovative and revolutionary team.

Your daily tasks:

• Execute all day-to-day activities regarding customer order management (order taking, shelf-life, quantity and pricing checks, processing, billing, back-orders).
• First/Single point of contact for daily communication with the relevant 3PL warehouses with regards to Order Management.
• Day-to-day coordination related to outbound deliveries / customer service activities.
• Financial administration related to stock (value), customer orders, returns, complaints and customer agreements.
• Handle, process and follow-up product recalls, returns and complaints(financial, technical product and logistical complaints).
• Initiation, setup, creation, checks and maintenance of master datafor material and customers in relevant systems, relevant third-party systems.
• Coordinate outbound delivery of products to customers in line with best practices and regulatory requirements.
• Supply Chain cost optimization, including reduction of inventory destructions and overall cost optimization and customer service activities.
• Ensure behavior and customer service activities are in line with regulations, Pharmacovigilance and HSE policies, GDP and best practices, in accordance with EU guidelines, local guidelines/legislation as well as the company’s policies, documents and procedures.

What you bring in?

• Client and Service Orientation:Demonstrate a service-minded approach with excellent communication skills.
• Attention to Detail
• Problem-Solving and Multi-Tasking
• Understand and prioritize tasks efficiently to manage time effectively.
• Extensive experience with SAP or similar ERP systems.
• Proficiency in Microsoft Office, particularly Excel for analytics and mass data processing.
• Dutch, French and English

What you get?

A project contract of 3 months with possibility to extend. You can fill this position through Randstad Professionals as a consultant (with an employee contract) or as freelancer.

In our employee contract we offer you a salary package with some interesting extras, such as

Gross salary according to your experience

Lunch vouchers of €7 per day worked

Net remuneration of €80 per month

Company car with fuel card (subject to conditions) or Mileage allowance

Hospitalisation insurance

1 extra day’s holiday per month worked

End of year bonus

Pension Plan

ECO vouchers worth €250 (on an annual basis, pro rata)