Airport Duty Supervisor

Jobinhalt

About us…

Air Belgium is a fresh thinking Belgian airline operating quality intercontinental flights at attractive fares to and from Belgium. Besides regular passenger flights, the airline offers air cargo, freighter, ACMI and on-demand charters services.

The company’s motto is: “Comfort, service and well-being without compromise.” As a result, the airline provides a clear and straightforward offer, transparent pricing and a friendly atmosphere.

Belgium is famous for its warm welcome, quality of life and fantastic produce, right in the heart of Europe. Air Belgium is proud to represent its nation in all its ‘Belgian-ness’, with a sense of pride that is tinged with modesty, self-deprecation and know-how. Open and quirky (but serious, nonetheless), the company always takes care of its passengers, which is why its team is made up entirely of seasoned professionals whose single goal is to offer a quite simply unforgettable travel in Belgian class.

Two new generation Airbus A330-900neo are joining Air Belgium’s fleet. These new aircraft are offering even greater flight experiences with the latest technologies on board and better environmental performances.

Purpose of the position

• He/she will be required to plan in advance and proactively manage all passenger services operations and Airside Services in line with respective Air Belgium Standard Ground Handling Agreements and Service Level Agreements.

• He/she has analytical capacities to identify the airside operations strengths and weakness in order to identify areas of improvement and for the purpose of promoting the Safety Management System at the station. He/she shall be in a position to foresee opportunities and threats and propose action plans.

• He/she ensures that the published flight schedule is operated in the most professional, efficient and cost-effective manner whilst ensuring compliance to all relevant safety, security, quality and environmental policies.

Main activities and responsibilities

OPERATIONAL

• Oversees, manages and instructs all GHA and other third-party personnel.

• Ensures that the Ground Handler staffing levels are sufficient and maintained across all departments for optimum service delivery.

• Ensures passenger and aircraft handling practices conform to safety and security requirements as a foremost priority.

• Fosters excellent teamwork among the department

• Makes decisions, recommendations and takes actions pertaining to operations and uses unbiased rational approach to generate solutions.

• Liaises with GHA personnel and other airport agencies on operational issues.

• Handles all Air Belgium flights within the shift and ensures that proper hand over is performed to the following Duty Supervisor (if applicable)

• Acts as a liaison between airport service providers and users and monitors the day to day operations.

• Provides input and recommendations to management to improve the effectiveness of the daily operations

• Motivate, engage and develop an organisational culture that reflects the company’s values

• Resolves customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling

• Coordinate all baggage aspects: Check-in, tracking, lost and damaged luggage

• Ensure all passenger related systems such as Departure Control System are up to date and serviceable

• Ensuring compliance with local and international regulatory requirements for Dangerous Goods

• Establish and actively engage the Safety Management System in the Ground Operations field

• Coordinate ULDs activity and ensure all flights are covered with sufficient ULDs

• Coordinate with the different departments for all charters to include: all phases of aircraft and ground handling, catering, inflight product and fuel

QUALITY

• Ensures that all services delivered by suppliers (including airport) are compliant with SLA’s and legal requirements and immediately reports any deviance to the Head of Department

• Ensures regular reporting of Airport field activities, identified potential risks and incidents to potholders and the AB Management team

• Reports immediately any damage to the aircraft to the respective Department Head

SAFETY, HEALTH & ENVIRONMENT

• Ensures On Time Performance of Air Belgium operations

• Promote safety awareness and develop a safety culture with 3rd party agencies. Establish and actively engage the Safety Management System in the Ground Operations field.

• Reports safety related issue/incident to the Health and Safety Responsible and appropriate team members

• Identifies and mitigates safety and security risks for passengers and staff

Profile Requirements

Self-behaviour

• Excellent communication skills, ability to work cross functionally

• Customer orientation

• Problem solving oriented

• Comply with Company policies, values and ethics.

• Comply with local & national legislations

• Understand the business context in which the company operates that informs planning and decision making

Requirements and qualifications

• At least 5 years’ experience in the aviation industry in operational function/ or AIRPORT function

• Strong leadership, negotiation and influencing skills

• Ability to make decisions on the spot and under extreme work pressure

• Computer literate

• Fluent in French and English (written and spoken). Dutch is an asset

• Ready to work on shifts, weekends and bank holidays

• Must be willing to travel among the stations

• Ready to work outside usual work hours when necessary

• In possession of driving licence “B”

What we have to offer...

Next to a correct and modern compensation package - the ability to work in an airline environment where you can have impact and will be embedded in a team of aviation enthusiasts. Visit our website and find out more about Air Belgium’s unique positioning in the airline industry and what binds us as a team.