Application Support Engineer

☞ Worldline

Aussicht: 125

Update Tag: 16-11-2025

Ort: Zaventem Flemish Brabant

Kategorie: IT - Software

Industrie: Financial Services

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

The opportunity

Are you up for the challenge to join the team of men and women who feel passionately about their work, focussing on achieving their assignments and making every effort to give their best at all times to those who trust them? Do you want to join a team that manages one of the biggest real-time network, 7 days a week, 24 hours a day? Worldline is looking for a Application Support Engineer to join the Operations & Support Service within our Operations IT team.

Your day-to-day responsibilities include
  • Ensuring platform continuity through monitoring, support and optimization
  • Together with your colleagues and other teams, ensuring the operational continuity of the whole payment platform, following relevant key performance indicators and proposing actions when necessary
  • Participating in optimizing the processes sustaining the good operation of the platform, constantly tracking the waste (reviewing sub-optimal processes, seeking automation when it makes sense),
  • Communicating clearly and efficiently towards your stakeholders (Customer Care, Product Management, Sales as well as IT teams and the Management) about all operational requests directed to the team
  • Handling tickets assigned to the team, and when necessary escalating and following up with development or systems teams; taking part in business hours and possibly after hours support as functional and technical expert (2nd or 3rd level)
  • Participating in the daily execution and improvement of the Incident, Problem and Change Management processes
  • Dealing with the challenges of the online payment business
  • Ensuring deployments of online authorization processing applications with:
    • review of the “implementation plan” delivered checking the readiness and compliance to our standards
    • coordination of deployments events (test/prod) between involved teams keeping environments aligned to the release coordination plan.
    • Working as an integrator between different teams, creating the bridge between development and production.
Your Profile
  • 1-4 years of professional experience as an Application Support Engineer
  • Experience in DevOps & Move to Cloud is a very big plus
  • Linux knowledge and SQL are preferred
  • Very good overall knowledge of large IT infrastructure environments
  • Fluent in English
  • Accurate, systematic and result-oriented work
  • Stress resistant
  • Knowledge ITIL Process
  • Good communication skills
  • Strong problem solving and creativity skills
  • Team-minded, knowledge sharing with team members is essential
  • Willing to work outside the normal business hours on exceptional occasions: you may be required, after practical training, to be on-call on a rotating basis throughout the year to provide a workaround to solve issues.
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Frist: 31-12-2025

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