Area Manager (Service)

Jobinhalt

Functieomschrijving:
Summary

You will be working in a global environment for Belgium’s largest serviced apartment provider.
As the Area Manager (Service) you have strong leadership and interpersonal skills with a proven record of meeting targets and delivering a friendly and hassle-free experience.
Many of our clients are international business professionals, so ensuring prompt responses and genuine warmth from your team will be invaluable to the busy, traveling professional.

Job description
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Lead your team with integrity, ensuring the Service team provides a friendly, hassle-free experience for investors and professionals, by: hiring, training, coaching and developing team members with excellence.
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Maximize service and profitability in your region, setting service targets for individuals and monitoring your area’s P&L against the budget.

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Work with different departments to ensure BBF maintains and offers quality apartments
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Maintain safety and security practices, have thorough knowledge of emergency procedures.
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Ensure all client enquiries are responded to in a timely manner.
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Coordinate and deliver BBF B-Well Events across your area.
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Represent BBF Serviced Apartments in a professional manner at annual general meetings, networking events and corporate client meetings (including EU, NATO and International Corporations).

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Assist your team to find quick and effective solutions to client problems or enquiries.
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Design and update company policy and procedures as required.
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Implement and adhere all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Employee Handbook.

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Other duties as assigned, and as staffing needs arise.

Profiel:
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You have experience working with culturally diverse clientele and have a bachelors degree and/or equivalent experience in hospitality or a related customer service field.
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You have leadership experience managing, training and overseeing teams of people.

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You are professional and have excellent emotional intelligence to effectively liaise with a diverse range of clients.

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You have proven experience in meeting targets and have strong analytical skills.

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You are committed to quality and to providing a hassle-free experience for clients.

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Respect, integrity and communication are values that you identify with, you are self-motivated and work well under pressure as part of a team and as an individual.
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You have excellent multitasking abilities, as well as diligence and attention to details;
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Verbal and written communication skills in English, French and Dutch is essential.

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Experience in financial management (P&Ls and Budgeting) is desired.

Aanbod:
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A great work environment with a vibrant, international team;
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Training & development opportunities to develop and improve your skills;
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Permanent full-time contract with an attractive and competitive remuneration package;
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A challenging position with immediate responsibilities in an industry leading organization.