Business Analyst

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Business Analyst for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Are you looking to secure a career in a public sector environment? We would love to hear from you!

As Business Analyst you will be responsible for:

• Provision of expert advice and assistance in relation to the IT systems in the DSA.
• Analysis of business and functional requirements of IT systems under negotiations in the DSA, including a review of usability of existing IT systems and building blocks in the Commission.
• Extensive stakeholder consultation and testing of user requirements with the Commission, Member States and possible other identified stakeholders. This includes organising a dedicated remote workshop.
• Assistance in preparing vision documents and communication materials, such as mock-ups of the IT systems and databases and other internal presentations.
• Capacity to estimate costs, timescales and resource requirements for the successful development of the information systems and databases in the DSA.
• Preparation of the necessary internal documents on IT Governance for the development of the IT systems in the DSA.
• Liaise with the policy team, as well as other relevant teams, to ensure that the preparation of the information systems and databases reflects the needs of the DSA.
• Preparation of a hand-over document for the purpose of the future development of the IT systems in the DSA.
• Capacity to manage the project within the agreed parameters of costs, timescales and quality.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

SKILLS & TECHNICAL KNOWLEDGE

• Strong knowledge of information systems and ability to analyse different solutions for a technical development problem and formulate an advice.
• Strong capacity in preparing and writing business analysis, as well as other documents that are necessary for the development of IT systems.
• Ability to carry out comprehensive user requirement gathering and analysis, includingnthrough stakeholder identification and consultation processes.
• Ability to understand and gather business requirements, including for all relevant user groups, band translate them into IT features and requirements.
• Experience in design of information systems and databases, along with fast preparation of necessary documents, tools and visual materials, e.g. mock-ups.
• Good knowledge of the PM2 project management methodology.
• Experience working in agile environments and via innovative techniques to engage customers during the project.
• Ability to adjust flexibly to unexpected changes in scope or requirements.
• Creative and independent, team player, communicative, passionate about information systems and eager to learn.
• Ability to work fluently in English, including high quality written output that does not require further proofreading or quality control.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team