Business Process Analyst

☞ Worldline

Aussicht: 200

Update Tag: 26-11-2025

Ort: Brussels Brussels Capital

Kategorie: Geschäftsführung Produktion / Betrieb

Industrie: Information Technology Services Internet Financial Services

Position: Associate

Jobtyp: Full-time

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Jobinhalt

About WorldlineWorldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 12,000 people worldwide, with 2019 revenue of circa 5.3 billion euros. worldline.com

For the Process Architecture team, we are looking for a Business Process Analyst who is closely working with projects managers and product manager in defining, maintaining and optimizing Customer Services processes. This role allows to establish a broad, international network within the company and gather insights into the different areas and their market offerings.

Location

Belgium

Main Activities And Responsibilities For Her Or Him Are
  • Document business processes in standardized format (including BPMN flow diagrams)
  • Update existing standard operating procedures and work instructions, to align with new processes and system functionality
  • Develop new standard operating models and work instructions
  • Create and manage workflows, including review and approval processes in the document management system
  • Collaborate closely with process owners, IT and/or product to gather input for documentation
  • Close collaboration with the Training and Quality team in order to further strengthen the Operational Excellence
  • Consult project and product manager in designing, optimizing and documenting of Customer Services related processes and procedures
  • Initiation and coordination of process improvements and harmonization throughout the global organization of MS Customer Services
  • Representation of MS Customer Services in strategic programs/projects with regard to process design, harmonization and organizational
  • Engagement in post-merger integration activities
  • Ad hoc analyses, reporting, support and/or lead of improvement measures on behalf of Line, Program or Project Management
The Ideal Candidate Has
  • A university degree or equivalent by experience
  • Knowledge of Business Process Methodology
  • Experience in defining/maintaining processes, ideally in the context of Customer Services organization
  • High attention to detail and accuracy
  • Proactive, self-starter attitude
  • Excellent knowledge in English, written and spoken
  • Ability to facilitate workshops and present content to a senior audience
  • 3 to 5 years of experience of working as a business analyst/process expert
  • Pro-active team player with perseverance in achieving goals
  • Ready to take ownership of tasks, manage them to their completion, and deliver under tight timelines with a high degree of accuracy
  • Strong communication skills and ability to work in an international context
  • Willingness to travel on a quarterly basis once the COVID situation allows it
  • Strong analytical, conceptual and presentation skills
  • Experience in Lean Six Sigma is an advantage
The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.
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Frist: 10-01-2026

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