Collateral Client Services Agent

Job Title : Client Services Agent

Division: Funds, Collateral & Transaction Processing

Euroclear’s Collateral Highway is the world’s first neutral and global architecture infrastructure for collateral management. We optimize access to liquidity for our clients. We connect our clients to one of the world’s largest pools of collateral and counterparts.

We help our clients to mobilize assets across borders and time-zones without compromising on security. Our clients trust us to mobilise more than €1 trillion daily. As regulations and markets shift, our clients need to have the right collateral in the right place at the right time. They need to respond to opportunities and risk quickly without compromising on security, liquidity and balance sheet priorities.

Euroclear’s Collateral Highway lets our clients mobilise their collateral across borders, providers and time zones using our neutral and global open architecture infrastructure for collateral management.

We are an operationally robust, resilient and financially secure partner, clients rely on us to invest continually for the long term, anticipating how changing regulations, technology and globalisation will affect their needs in the future.

Euroclear Bank is a long-established leader and innovator in Collateral Management and we are looking for experienced professionals to join our team of Collateral Account Managers.

Once shares and bonds are traded, the securities and cash need to be exchanged. That’s where Euroclear Bank comes in to ‘settle’ the trades. Every day, Euroclear processes around 200.000 transactions. At the very heart of our organization, the Operational Division is responsible for delivering premier settlement and related services to our clients. Starting your career in our Client Service Department will give you a unique opportunity to step into the world of global financial system.

Roles and Responsibilities:

You will be largely responsible for :

• Supporting our international clients.
• Establishing and maintaining effective relationships with clients as well as gaining their trust and respect.
• Interfacing with Euroclear’s Operations teams (Asset Servicing, Transactions Processing, Tax or Collateral) to solve problems and keep clients in the loop.
• Anticipating client’s needs and finding solutions within the indicated policies and procedures.
• Taking care of appropriate follow-up (timely, accurately) of all client matters.
• Ensuring proactive communication to all parties involved.

Required Qualification:

• One to two years of experience in a sales, business development or customer service role.
• Genuine team player.
• Strong proven relationship management and communication skills.
• Excellent command of spoken and written English.
• Strong client focus and can-do attitude.

New ways of working:

At Euroclear we believe in an ideal balance between office and remote work toward business, team and individual needs, enhancing more flexibility, trust and individual accountability.

What we offer:

• An excellent opportunity to practice and develop your talents in a highly professional international environment.
• Working closely with inspiring, supportive and engaged colleagues from 80+ different countries, interacting with many stakeholders at all levels across the organization.
• A learning and development focused environment with an emphasis on knowledge sharing, training, and reskilling.
• We’re agile, we’re growing and so will you!"

"Great Place to Work for All

We believe that our people are our strength. The diverse talents that our employees bring to the table, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique.if you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process."