Complex Claims Adjuster Financial Lines

About the role

What you need to know:

To handle the Financial Lines portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide punctual support for Team Manager.

Duties and Responsibilities

1. Functional Responsibilities:

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims
• Working with Team Lead / Senior Adjusters in order to ensure effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
• Reporting key claims messages to their Team Manager and to internal stakeholders
• Broader internal / external stakeholder communication where required, as Financial Lines technical claims expert and thought leader
• Delivery of technical training to colleagues and external contacts as appropriate
• Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (potentially assisting Team Manager to complete monthly quality assurance reviews?)
• Ensure adherence to best practice procedures for Financial Lines Complex claims, consistent with global best practice.
• Handle higher level of complexity claims Complex losses within authority limits

2. Accountabilities :

• Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense

• Effective communication and management of key advanced Complex claims and Financial Lines portfolio messages to internal stakeholders and customers/clients.
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation

What we’re looking for:

• Excellent communication skills, both written & verbal
• Proficiency in FR/NL/ENG

• Good presentation skills and file knowledge
• Time management – ability to manage & prioritise workload and diary management
• Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
• Ability to assist with technical training to team claim handlers as required
• Ability to influence claims and non claims stakeholders to effectively direct claims strategy
• Well developed/Advanced expertise and knowledge in Financial lines most technically complex claims topics (as listed over page).
• Policy language skills enabling accurate and consistent policy wording interpretation
• An advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for Financial Lines line of business
• Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims
• Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: