Contact Center Agent Evening/Night

☞ Worldline

Aussicht: 120

Update Tag: 16-11-2025

Ort: Zaventem Flemish Brabant

Kategorie: Andere

Industrie: IT Services IT Consulting

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Call Agent Center Evening/Night, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Your Day-to-day Responsibilities Include
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow up with emails
  • Escalating issues
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Signs of success
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types ( BtoB, BtoC)
  • Ability to multi-task, set priorities and manage time effectively

Skills We’d Like
  • Bachelor’s degree or equivalent working experience
  • Previous experience in a support role would be an assest
  • Excellent problem-solving skills.
  • Highly accurate and detail-oriented
  • Proactive and driven by continuous improvement
  • Fluency in English, French and Dutch
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Frist: 31-12-2025

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