Customer Care Operator (m/f/d)

☞ UBench

Aussicht: 115

Update Tag: 06-12-2025

Ort: Mechelen Antwerp

Kategorie: Geschäftsführung Produktion / Betrieb

Industrie: Non-profit Organizations Primary Secondary Education

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

’RELAX, WE ARE ALREADY TAKING CARE’

The future is coming, and it’s coming really fast! Are you ready to join us on this ride? UBench International is a young and innovative player in the automotive world. We focus daily on the continuous improvement of our specialized software.

The UBCare department ensures a combination of digital perfection and human connection. Our goal is to make every customer an ambassador. We assist them from A to Z in the event of damage. We aim for a very high-quality standard and, together with the team, we build a fantastic working environment.

We all live in a digital world where we have no time to lose. Everything is available 24/7 with just one click on your screen. Through a digital ecosystem, the UBench platform connects every partner in the automotive community: repairers, experts, insurers, fleet owners, and leasing companies. We offer a great job where creativity and quality are the standards. We are currently expanding our team with a dedicated and enthusiastic:

Full-time Customer Care Operator NL & FR - with company car!

Responsibilities:

  • You are the contact person for drivers from the moment they have an accident with their lease car
  • You are administratively strong and have knowledge of administrative processes such as applying for new license plates, certificates, technical inspections, and necessary documents in general
  • You pay extra attention to vehicle damages and ensure that drivers are mobile again as soon as possible through proactive follow-up
  • You listen to drivers’ questions/problems regarding their damage file. Better yet: you are proactive. You solve problems before they occur and anticipate the unspoken wishes of the customer, making each customer an ambassador. You register all contacts in our real-time and transparent digital platform: UBench
  • You provide information to drivers/customers, are excellent at dissecting files, providing good customer service, and are an administrative jack-of-all-trades
  • You call drivers and proactively inform them about the status of their damage file
Requirements

  • Preferably in possession of a PCP certificate
  • Bilingual: Dutch & French (other languages are a nice extra)
  • Customer-oriented mindset: empathy and anticipating the needs of drivers
  • Communicative and good contact skills. Communication is mostly by phone and email
  • Eager to learn and handy with various IT systems
  • Basic knowledge of Excel
  • PCP certificate
  • Damage management
  • Administrative skills
  • Bachelor’s or master’s degree in legal Practice, Finance and Insurance, or equivalent through experience
Benefits

  • Full-time employment with a competitive salary
  • Hybrid work arrangements
  • 27 vacation days
  • A company car with a fuel card
  • Company laptop and mobile phone
  • Additional benefits such as meal vouchers, group insurance, hospitalization insurance
  • A growing and rapidly evolving organization
  • Excellent training and interim evaluations to gauge the well-being of each team member
  • An environment where taking initiative is highly appreciated
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Frist: 20-01-2026

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