Customer Service Advisors – Kitchenaid – SWED/NOR/DAN & ENG & FR/

Function: Contact Center
Region: Antwerpen
Post date: 07.12.2021

Organization

IPG is the largest contact center in Belgium, with more than 25 years of experience in the treatment of client contacts in different languages, 24/7.

A good customer service and sales organisation, composed of flexibel employees who are qualified to redirect and confirm the image of a brand, product of service, is now more than ever a must. Thanks to our sites in Belgium, the Netherlands, France and Marocco, IPG is able to garuantee this expertice to his customers, on the local market as well as the international one.

Choosing a career with IPG means choosing for an interesting, dynamic and varied job which offers new chances and challenges every day. You will be part of the fascinating world of multimedia, customer service, telco, ICT and contact centers, where customer is king and teamwork is the company philosophy.

IPG is an equal opportunity company. We guarantee an objective selection procedure and recruit our employees (M/F) based on competences and skills. The group stimulates internal mobility and offers real growth opportunities in several professional domaines.

Function

As a Customer Service Advisor, you handle several questions and problems concerning multiple large brands in Belgium in a professional and client-oriented manner.

• You act in an advisory role, offering effective and efficient solutions for potential or existing clients.
• In constant interaction with private clients, you offer made-to-measure advice, answer questions, take orders and handle complaints.
• You analyze and anticipate customer needs and are able to propose a better service with regards to similar or different products.
• You find the right answers and/or correct diagnose when solving problems and questions
• You ensure the administrative management, treatment and follow-up of inbound calls.

Requirements

• You are an active listener with a client-oriented approach.
• You exhibit strong oral communication skills in Swedish/ Norwegian / Danish and one other language French/ Dutch/ Italian/ Turkish/ Norwegian/ Swedish / Finish / Danish/ German, plus sufficient knowledge of English for training purposes.
• Knowledge of other languages is an asset.
• A fast learner, you are strong at multi-tasking within fixed procedures.
• You work solution oriented and are not afraid to make a commercial offer
• You are mature, open-minded and know a thing or two about the European Union.
• You prefer a dynamic, open minded work-atmosphere.
• You work fluently with most standard PC-Software and show a high level of stress resistance.
• A first experience within the Contact Center Business is considered an asset.

Offer

• Opening hours: Monday-Thursday 8:00 – 18:00 & Friday 9:00 – 13:00
• Duration: Interim option fixed.
• Remuneration: PC 200, class B + extra legal advantages T
• raining: training foreseen by IPG
• Location: IPG Antwerp
• We give preference to internal mobility until 17/12/2021

Information

The IPG Recruitment Team : recruitment@ipggroup.eu