Customer Success Manager

☞ Cheqroom

Aussicht: 145

Update Tag: 16-11-2025

Ort: Ghent East Flanders

Kategorie: Beratung / Kundenservice

Industrie: Internet Publishing

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

CHEQROOM is one of the fastest-growing equipment management platforms and getting ready to further scale globally.

Our mission? Let makers make!

We make equipment management delightfully simple for companies like Google, Uber, Airbnb, NBC, ESPN,,… We help them to stay on top of their inventory by digitizing the entire process through an intuitive and collaborative software solution that saves both time and money. Allowing them to focus on their passion to create.

Why should you join us?

We are a fast moving scale-up company with office in the beautiful Ghent and lively New York. We work hard, play hard and scale even harder! ????????

Joining Cheqroom is joining a highly motivated and inspiring team of colleagues who are happy to take you on this rollercoaster of challenges and experiences! We think outside the box and welcome everyone!

We top it with flexible working hours ????, a yearly personal learning budget ????‍????, extra benefits ???? ???? ???? ???? and a great company culture where you will feel right at home! ????

We’re currently looking for a Customer Success Manager to join our team!

We are looking for a savvy customer success manager who possesses a strong drive for results and responsibility for the revenue in their own portfolio. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience by improving customer workflows, and handle customer complaints and requests.

What you will be doing

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyse customer data to improve customer experience.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and Cheqroom.
  • Handle and resolve customer requests and complaints when escalated.
  • Minimize customer churn.
  • Aid in product design and product development.

Are you the one?

  • Highly organized, likes working on ever-changing scenarios
  • Self-driven and proactive nature.
  • You are very social and have great communication and interpersonal skills.
  • You are tech curious and have the ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in workflow optimization
  • Patient and active listener.
  • Passion for service.
  • You are awesome and have a great sense of humor.

Bonus points if you

  • Have experience in a SaaS environment.
  • Are not shy to be on camera. Have you seen our videos, by the way? ????
  • Are a dog person (Just kidding...or are we?) ????
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Frist: 31-12-2025

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