Customer Support Representative

Aussicht: 160

Update Tag: 22-11-2025

Ort: Mechelen Antwerp

Kategorie: Beratung / Kundenservice

Industrie: Staffing Recruiting

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Hybrid role: up to 3 days per week working from home|English is most important both written and oral

About Our Client

Our client an international company, is looking for a new colleague to join the current team.

Job Description

Identify and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
Provide detailed information about products, services, and company policies.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure a seamless customer experience.
Continuously update knowledge of company products and services to offer the best possible solutions.
Monitor customer feedback and report recurring issues for process improvements

The Successful Applicant

Excellent communication skills, both written and verbal, in English (additional languages are a plus).
Proven experience in customer support or a related field.
Strong problem-solving skills and a positive, can-do attitude.
Ability to work both independently and as part of a team.
Familiarity with CRM software and ticketing systems is an advantage.
Ability to stay calm under pressure and handle multiple tasks simultaneously.
High level of empathy and a genuine passion for helping others.

What’s On Offer

Contact: Selina Delen

Quote job ref: JN-092024-6543891

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