Customer Support Specialist | Toyota ME, Diest | Temporary

Jobinhalt

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 300.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing and engineering operations.We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.You will be part of Operations Control Division, Customer support department:Our Mission is to ensure that the current and future needs and dreams of our customers are at the heart of PSCG. Based on customer voice, we continuously drive performance improvement activities so that we continue to grow successfully towards a mobility company.Your Responsibilities

• A portion of the national sales companies will be assigned to you and for which you take full ownership.
• You establish a good relationship with the customers assigned, in order to understand & translate their needs and dreams. Based on this, you drive organisational improvement across supply chain functions.
• Helping the customer, will be a core task for you. On a daily basis you will interact via phone or email to answer their questions, solve their problems and direct them to the right person within TME organisation. This can be on various topics such as product orders, claim handling, returns, customer set up or maintenance.
• You analyse, monitor and interpret the business performance through use of reports.

Having a problem solving and coaching mindset, you are able to develop appropriate behaviour in order to improve the performance. Both external customers and internal related divisions can be involved.

• After getting experience in Toyota principles such as TPS and Sell1 buy1, you will educate customers on these principles.
• As you take leadership in cross functional improvement projects, you will have the opportunity to work with diverse departments (transport, operations, procurement, sales,…) and to align direction with top management

ProfielEducation level: You have a bachelor or Master degree in Supply Chain or Logistics. Related discipline such as Engineering, Economics or Business Management are also welcome to apply.

• Professional, effective and respectful communication is required, both verbally and written.

A passion for communication is therefore key. As business language is in English, you speak & write it fluently

• Serving the customer makes you happy ??
• You enjoy working in a team and understand that diverse personalities & perspectives provide better solutions
• The combination of being an active listener and using your people skills, makes you are a team player able to build strong professional relationships
• You see challenges as a development opportunity and demonstrate flexibility when required by the team or business
• Functionally you have a strong knowledge of Office 365 applications (excel, access, PBI)
• Toyota is a fact based company and kaizen is our middle name, hence you will need to switch between analytical and creative thinking.
• As the range of tasks is broad, strong planning and organisation skills will be needed.

They will help you to be in charge of your own journey and to take action with minimal direction

• Agile to learn new culture, skill, and knowledge as environment, society and customer’s

You Have a Toyota DNA, This Means YouCourage: you are ready to let go of the easy path to reach challenging targetsCollaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approachCreativity: your passion drives you to explore innovative ideas and challenge the impossibleCuriosity: you combine imagination and fact-based observationCoaching: you share knowledge and feedback with your colleagues and celebrate each other’s successAanbodWe offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.Your commitment will be rewarded with a comprehensive renumeration package, including interesting extra-legal benefits. Hence, we offer you the flexibility to keep a healthy work-life balance through flexible hours and a combination of on- and offsite working.At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, birthdate, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.Contract

• Interim contract (weekly renewed)
• Start date: ASAP
• Duration: Min untill the end of May (with possibility to extend)
• Full time
• Location: Hybrid - +-50% in the office and +-50% home office

Are you the ideal candidate for this job? Apply online or send your CV to expertcentre.850@adecco.be. You can also reach us on the following number: +32 9 276 32 90.