Desk site IT support engineer

☞ We Savvy

Aussicht: 120

Update Tag: 26-11-2025

Ort: Bruges West Flanders

Kategorie: IT - Software

Industrie: IT Services IT Consulting

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Possible starting time: ASAPEmployment type: long-term as employee or contractorLocation:Brugge, BelgiumAbout The PositionWe are looking for a qualified Desk site IT support engineer to provide fast and useful technical assistance on computer and network systems of our corporate customers located in Brugge, Belgium. You will answer queries on underlying technical issues and offer advice to solve them.An excellent Desk site IT support engineer must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.Your goals will be to build value for clients that will help protect the companys character and business.Responsibilities
  • Serve as the first point of contact for customers exploring technical assistance over the phone, email or in person
  • Complete remote troubleshooting through diagnostic techniques and pertinent questions
  • Discover the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unsolved issues to the next level of support personnel
  • Provide detailed information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements to procedures
Requirements
  • 1 - 3 years experience in Deskside IT support
  • Basic network skills
  • W10
  • Office 365
  • Active directory
  • Ability to diagnose and solve basic technical issues
  • Languages : English and Dutch
Soft skills:
  • Takes / shows initiative
  • Can work independently and is also a team player
  • Takes responsibility
  • Analytical skills
  • Dare to take the lead
  • Communication skills
  • Flexible
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Frist: 10-01-2026

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