Inside Account Manager Belgium

Jobinhalt

To strengthen our Benelux Commercial Companion Animals team, we are looking for an Inside Account Manager Belgium.

The person in role will develop mutually beneficial and productive long-term partnerships with our customers and will maintain these relationships with the appropriate quantity & quality of activity.

The office-based Inside Account Manager acts as a remote contact for designated customers (veterinarians, veterinary practices, clinics, universities,…). He/she reaches out to customers by phone or via online tools, such as Teams or Zoom, email or other digital platforms and provides high quality information, technical advice and training on the total companion animals product portfolio.

This role contributes to the overall success of Zoetis by delivering to the sales growth & market share gain targets for the designated product lines.

Core responsibilities

Planning

• Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends
• Develop and maintain account plans in collaboration with -, Commercial Operations, ABM, AMs, ...
• Ensure customer information and call reports are continuously updated through CRM system
• Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model and aligned with the call plan of the BE and NL AM call plans
• Analyze and interpret actual and potential sales and growth opportunities to support delivery of sales targets

Call and digital activities

• Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers
• Ensure clear and specific objectives exist for each individual call.
• Deliver relevant marketing and technical messages, product information and training programmes consistent with management direction in line with Solution Selling model
• Proactively identify customer opportunities and capitalize on them.
• Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing.
• Accurately record call activity in the CRM system, in line with company guidance.
• Develop digital marketing and informative campaigns to outreach to customers.
• Maintain and expand digital platforms aligned with marketing strategies.
• Ensure clear and timely follow up plan is in place and actioned.

Compliance

• Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practice
• Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders
• Manage allocated customer support budget with tight control to avoid overspends
• Responsible for collecting, recording and reporting of post-marketing animal health adverse events (pharmacovigilance, related to a Zoetis product) in a timely manner.

Profile

For this position, we are looking for a bi-lingual (Dutch/French) Veterinarian with a good knowledge of English or someone with a strong scientific background.

Digital expertise (or strong interest) & able to use standard business software & communication tools are a must.

Experience in a customer facing job or technical support or a role in the animal health or related industry is desired.