Junior Support Engineer

☞ Sertalink

Aussicht: 100

Update Tag: 17-11-2025

Ort: Sint-Niklaas East Flanders

Kategorie: IT - Software

Industrie: IT Services IT Consulting

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

We are a fast-growing IT Security partner based in Sint-Niklaas, Belgium, with a branch in Capellen, Luxembourg.

We collaborate with leading technology vendors such as ManageEngine, Acronis, SentinelOne, Fortinet, and many more. With our expertise, we help organizations optimize and secure their IT infrastructure.

Our solutions include SOC services, backup solutions, firewalls, antivirus software, and more.

Your responsibilities:

  • Act as the first point of contact for customers via phone, email, and ticketing system
  • Log, analyze, and (where possible) resolve technical issues
  • Escalate complex incidents to our engineers or vendor support
  • Support customer onboarding: software installations and basic configurations
  • Document incidents, solutions, and customer information in our systems
  • Contribute ideas to improve support processes and internal efficiency

Your profile:

  • You have a strong interest in IT and cybersecurity
  • You have a minimum of 1–2 years of experience
  • You have experience in helpdesk or support roles (1st line; 2nd line is a plus)
  • You have knowledge of or interest in tools such as: Windows Server, Microsoft 365, Active Directory, firewalls, antivirus, and backup software
  • You speak Dutch fluently and have a good command of English (French is a plus)
  • You are customer-oriented, eager to learn, and structured in your work

What we offer you:

  • A competitive salary aligned with your experience and performance
  • Group and hospitalization insurance
  • A 40-hour work week with 20 vacation days and 12 compensation (ADV) days
  • Holiday pay and a 13th-month bonus
  • A company phone and laptop
  • International training opportunities to enhance your knowledge and skills
  • Regular team events, such as team buildings, lunches, and dinners
  • No remote work, ensuring strong collaboration with your team and clients

Are you ready to take on this challenge and strengthen our team?

Send your resume today to hr@sertalink.com – we look forward to meeting you!

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Frist: 01-01-2026

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