Mgr, Customer Collaboration

Aussicht: 100

Update Tag: 06-12-2025

Ort: Antwerp City Antwerp

Kategorie: Merchandising / Einkauf / Lieferkette

Industrie: Manufacturing

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

Key Responsibilities

Act as the key contact for our customers on all topics related to Customer Service and Supply Chain. You will organise and lead regular business reviews to ensure alignment and follow-up.
Co-develop and implement tailored key account plans focused on end-to-end supply chain processes. These plans aim to create win-win outcomes and align with our Customer Collaboration strategy, commercial objectives, and the long-term vision of our customers. You will evaluate performance, operations, KPIs, and projects in partnership with customers to ensure delivery of shared goals.
Serve as an internal connector, working closely with departments such as Customer Service, Transport, Logistics, Planning, Engineering, QESH, as well as with Sales, Field Sales, Sales Operations, Operational Marketing, and Finance.
Identify, assess and implement improvement opportunities within the wider supply chain that increase effectiveness, efficiency and reduce cost-to-serve.
Support the implementation of CCEP’s Corporate Responsibility and Sustainability strategy, turning ideas into tangible actions and improvements.
Monitor daily operations, analyse results and take proactive steps to ensure our high service level standards are consistently met.

Your Profile

You hold a minimum a Bachelor’s degree and bring at least five years of relevant professional experience.
You are fluent in French, Dutch and English.
You are customer-focused and skilled at building long-term, trust-based relationships with both internal and external stakeholders.
You demonstrate excellent communication and presentation skills.
You are a pragmatic problem-solver, with a hands-on mentality.
You are results-oriented, well-organised, able to prioritise effectively, and resilient under pressure.
You have strong analytical skills and a process-oriented mindset, with a drive for continuous improvement.

In addition to a cheerful team, we provide:

A competitive salary
Real opportunities for career development within CCEP
Tailor-made training courses for employees
Attractive non-statutory benefits such as hospitalisation insurance (your partner and child(ren) living under the same roof are also entitled), disability insurance, a pension plan, a choice of dental insurance or sports and culture vouchers, a good work/life balance ( teleworking for positions that allow it) and much more ....

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