National Clinical Manager CRM - Supervisor Job

Additional Locations: Belgium-Diegem

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

The core objective of this role is to lead and coach on the day to day activities of the group of Field Clinical Specialists as key members of the Commercial Organisation. Provide continuous tools and education to team members to ensure up to date industry, competitor and product knowledge. Actively support the division to achieve their annual sales targets. May coordinate with training teams on onboarding & training new members of the team and any other internal trainings

• FCS development: coach and lead the FCS CRM to obtain the necessary skills and competencies to elevate them to a higher clinical level by implementing a training plan and providing regular feedback during cotravel.
• Physician training: Coordinate with FCS to conduct training for physicians on products and procedures; Design, develop and plan training programs for doctors, together with Marketing Manager/Business Unit Manager.
• Clinical selling: Assist the FCS and sales team with hospitals in-lab-service; Follow through the initial procedures conducted by newly-trained doctors to assure successful outcome; Promote Best Demonstrated Practice among doctors and influence them to adapt it.
• Advisor / expert of diseases and products: Act as Consultant for doctors by providing solutions to medical, clinical and technical questions; Recommend the best clinical solutions as part of product strategy; Responsible for all clinical aspects of product evaluation and clinical trials; Work closely with Marketing in developing training materials.
• Market development - growing procedures through training and development of key centers/physicians: Assist Business Unit Manager/ Marketing Manager in assessment of potential new accounts; Make joint call with reps and provide in-lab-service at hospitals if necessary; Present solution advantages in hospital level workshops.
• Sales training: Assist procedure and product training programs for the Commercial Teams; Act as a contact person with regional/international training function and ensure maximum effectiveness of the division’s sales effort; May train new hires whenever required and co-visit hospital and co-hold hospital level workshops.
• KOL relationship maintaining: As key member of the national sales team, maintain KOL relationships and possible COE Centres
• As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors. Drive as needed to support and facilitate any field corrective action related his/her scope.

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

• May lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.
• Monitor and ensure compliance with company policies and procedures (e.g. federal/country and regulatory requirements).

Accomplishes tasks mainly through direct supervision of support and entry level professional employees. Monitors progress toward departmental goals; monitors costs of projects and human and material resources within a department or unit. Receives task-oriented work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures and policies.

Works under general supervision. Receives limited supervision on standard issues, and detailed instructions on new assignments. Work is reviewed for soundness of judgment, overall quality, efficiency and accuracy.

Provides direction and guidance to predominantly support and entry level professional personnel; assigns tasks, checks work at frequent intervals and maintains schedules. Evaluates performance of and assists in career development planning for subordinates.

Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. Monitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility.

Administers and executes policies and procedures that typically affect individual subordinate employees. Develops and/or identifies new work processes and the improved utilization of human and material resources within the assigned area or related departments.

Monitors daily operations of a unit and actively assists, or provides direction to, subordinates as required. Investigates and solves basic problems that impact work processes and personnel within a unit or department. May perform, especially in staff or professional groups, ongoing operational tasks of organizational units.

May participate in department project teams.

Schedules human and material resources within a department or section in conjunction with near-term plans to ensure their availability; carries out operations within an established budget.

Assignments are expressed in the form of tasks; generally makes day-to-day decisions within established policies, procedures and guidelines in order to carry out the operations and processes selected at higher levels. Ensures that projects are completed on time following established procedures and schedules. Erroneous decisions or recommendations or failure to achieve results might cause delays in program schedules and result in the allocation of more resources.

Promotes department goals by selecting, motivating, and training capable staff. Leads the activities of assigned staff by communicating and providing guidance towards achieving department objectives.

Frequently interacts on internal basis with subordinates and supervisors at equivalent level or one level higher. Communication normally involves specific phases of a project or operation. External contacts are infrequent and involve routine matters, such as the exchange or presentation of factual information.

Requisition ID:523583

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!