Night Receptionist / Auditor

Jobinhalt

­­­­­­­­­­­­­­NIGHT RECEPTIONIST

Reports to: Front Office Manager and Accounting department

Position summary:

The Hilton Garden Inn Brussels is located nearby the Louise area.

For this hotel more than 140 rooms, bar and restaurant we are looking for a night receptionist

The main task as a night receptionist is taking care of the last check in’s and early check outs.

This together with the checks of the front office accounting.

Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Night auditors duties and responsibilities:

• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
• Prints up and files reservations for the next business day.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupon, discount, and other promotional programs.
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information.
• Prepare of End of day procedure.
• Follow the End of Day / Night Audit Checklist
• Must have complete knowledge of emergency procedures.
• Balance the day’s charges, making corrections as necessary.
• Performs wake-up calls.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, typewriters, and other front office equipment’s.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Perform nightly balancing of in-room video and long-distance telephone services
• Understand and knows how to perform check-in and check-out procedures.

What we offer

· Attractive job within an international company.

· Working with a great team to achieve the highest guest satisfaction.

· Unlimited training’s.

· Competitive salary package.

· Staff rates to discover the world and stay within any Hilton hotel

Expected Start Date: 31/7/2021

Job Types: Full-time, Permanent

Schedule:

• Holidays
• Night shift
• Weekend

Work Remotely:

• No