Representative, HR Service Delivery

☞ The Bank of New York Mellon Corporation

Aussicht: 145

Update Tag: 16-11-2025

Ort: Brussels Brussels Capital

Kategorie: Finanzen / Bank / Aktien Humanressourcen

Industrie: Finance

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Jobinhalt

Overview Of BNY Mellon:
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.

Job Purpose:
Primarily responsible for providing HR administrative support to HR colleagues, managers and employees across EMEA.

Responsibilities:

  • Provide first line support for all routine employee enquiries, via telephone or a knowledge management system
  • Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE
  • Production and despatch in a timely manner of all employee correspondence, such as contractual change and maternity/paternity letters
  • Provide general administrative assistance as required
  • Complete full off-boarding process
  • Preparation & submission of all Payroll, PeopleSoft & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation
  • Responsible for all maternity/paternity/special leave of absence cases
  • Assist with sickness and long term disability cases as required
  • Support the HRA with Flexible Working requests
  • Minute taking, letter drafting and production of supporting documentation to support employment relations cases
  • Provide support on project related corporate initiatives and HR project initiatives as required
  • Assist with all internal and external audits as required

Qualifications

Requirements:

  • Some experience of working in an HR administrative role required
  • French & English language skills essential
  • Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment
  • Experience of working to tight deadlines with a strong results focus
  • Strong attention to detail coupled with a high level of accuracy
  • An enthusiastic team player who actively contributes in a flexible and adaptable manner
  • The ability to communicate professionally at all levels both verbally and in writing
  • Experience of working in a customer service environment with strong client orientation skills
  • Proven experience in MS Office products, knowledge of PeopleSoft HR system would be advantageous
  • Builds rapport and co-operative relationships with clients
  • Takes accountability and ownership to get things done
  • Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence
  • Considers how processes can be improved to enhance service provision and makes recommendations


BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location:Belgium-Brussels-Capital Region-Brussels
Job:Human Resources
Internal Jobcode:75041
Organization:HR EMEA APAC LATAM-HR08684
Requisition Number:2115503
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Frist: 31-12-2025

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