Senior IT Change and Configuration Manager

☞ NATO Communications and Information Agency (NCI Agency)

Aussicht: 140

Update Tag: 18-11-2025

Ort: Braine-l’Alleud Walloon Brabant

Kategorie: Planung / Projekte IT - Software

Industrie: Defense Space Manufacturing

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

Primary Location

Belgium-Braine l’Alleud

NATO Body

NATO Communications and Information Agency (NCI Agency)

Schedule

Full-time

Application Deadline

29-May-2024, 9:59:00 PM

Salary (Pay Basis)

7,540.44

Grade

NATO Grade G17

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Braine l’Alleud, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Integrated Mobile Service Centre, which provides NATO and its partners with scalable, protected, secure, reliable, and integrated Wireless Communication-based Services with a focus on NATO Operations, Crisis Response, Missions, Exercises and Business Continuity. The NIMSC Chief is responsible for planning and executing all lifecycle management activities for centre’s following services: strategy, design, transition, operation and continuous service improvement including subject matter expertise, research and development, acquisition and logistic support.

We are looking for a driven and enthusiastic Senior IT Change and Configuration Manager who will take on the following roles and responsibilities:

  • Establish and improve the IT Change and Configuration Management processes, procedures, artefacts and tools in accordance to Service Line, Agency and NATO standards;
  • Establish and improve the NIMSC IT Configuration Baselines in accordance to Service Line, Agency and NATO standards;
  • Establish and improve the Configuration and Change Management Plan and its related artefacts;
  • Establish and improve the NIMSC Configuration Items in the Agency Configuration Management Database (CMDB);
For a full list of duties, please review the job description on the NCI Agency career site .

About you:

The valuable knowledge and experience that you bring to this role are:

  • A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University preferably in Computer Science, Engineering or in a related discipline and 3 years post-related experience. Exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
  • 3years’ experience as IT Change, Configuration Manager and/or Service Manager in medium to large size organizations, managing critical infrastructure IT Product and Service Baselines for complex IT Products and IT Services with > 10.000 Configuration Items (e.g. large Data Centre, IT Infrastructure, car/ train/ plane industry);
  • Service Management Certification – ITILor ISO 20,000
  • Working experience of BMC Remedy, ServiceNow or other ITSM platform
  • Experience in working with IT Change, Configuration and Service Management Key Performance Indicators (KPIs);
  • Working level knowledge in IT Configuration Management CMDB design and implementation;
  • Fluency in English, both written and spoken
What we offer:

  • Genuinely meaningful work as part of the most successful alliance in history;
  • 3 year contract with competitive tax-free salary and household and children’s allowances;
  • Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
  • Excellent private health insurance scheme;
  • Generous annual leave of 30 days plus official holidays;
  • NATO Pension Scheme;
  • Development programs such as professional training, wellbeing, and more
To learn more about NCI Agency and our work, please visit our website .

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.
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Frist: 02-01-2026

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