ServiceNow Technical Expert

Jobinhalt

Company DescriptionWe are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company’s services and solutions to fulfill their business needs.For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.Job DescriptionA day in de life of a System Administrator MediorIn the context of a project for the European Commission, in Brussels, we need to reinforce the team in charge of the EC Service Management tools. The service is supporting the following applications:

• SMT: ITSM/Helpdesk tool based on Micro Focus Service Manager 9.64
• MY IT Support (MITS): Self-service web-based tool for registering standard requests and incidents (the web portal of SMT)
• ServiceNow: The ServiceNow is a SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies. (ServiceNow Platform including ITSM, ITBM, HR, ... modules).
  

The SMT SUPPORT Main Services are:

• Troubleshooting of the EC Service Management tools (ITSM tools) for Incident, Problem, Change and Knowledge management modules.
• Configuration, Deployment, Administration, System Supervision and monitoring of the EC Service Management tools.
• EC Service Management tools Software updates & Releases deployment (change/release management).
• Continuous improvement. (Monitoring, Release testing and deployment …).
  

The principal function, using his experience on ServiceNow Platform, will be to help and guide the service in the context of the maintenance or continuous deployment and improvements of the ServiceNow Platform solution inside the European Commission. (Principally on ITSM module but also on ITOM, HRSD and ITBM modules).QualificationsIf you have

• ITIL foundation certified (and proven experience with ITIL processes).
• ServiceNow System Administrator Certification. (or min 6 months experience)
• Experience with ticketing systems (ServiceManager, ServiceNow, etc.).
• Basic Knowledge of Database Management (Oracle/SQL) and Linux operating system.
• Customer-oriented profile to focus on support activities for the SN Platform:
• Performance Monitoring and Management
• Data Archiving and Rotation
• Modification of System Properties
• Core Integration Updates and Maintenance
• Search Management
• Index Identification and Creation
• Migrate Update Sets to UAT and Prod (informed)
• Instance Cloning
• Upgrade Planning and Execution (modules)
• Configuration Reviews
• Passport and OKta config
• User/Group Administration
• Enabling Application Plugins
• Instance patch Management
• Email templates
• Notifications basic set up (currently for Asset management only)
• Health Scanning
• Error Identification and Remediation (overall platform)
• Define and maintain operational procedures
• ServiceDesk & Level 1 support
  
• Fluency, oral and written, in both EN and FR.
  

…then this position is suitable for you!It would also be a plus if you had

• Knowledge and certification in ServiceNow products (HR, ITSM,..).
• ServiceManager 9.x, Connect-IT and related products (by HP/Micro Focus) system administration.
• Experience with Web services (Xml/Soap/Rest).
• Basic knowledge of Java scripting (for light customization purpose).
  

Working conditions

• Work shifts of 8 hours covering the time range between 08:00 am and 06:00 pm from Monday to Friday with some flexibility required when overtime is exceptionally needed.
• Covering of the standby service 6pm > 8am + weekends and public or Commission holidays - 1 week/month.
• Office located in the center of Brussels. (Possibility of teleworking)
  

This position comes with

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues
  

Additional InformationWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.Our cultureOur people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU#BePartOfSomethingGreat!

• Please submit your CV in English
  

All applications will be treated as strictly confidentialOur cultureOur people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU#BePartOfSomethingGreat!

• Please submit your CV in English
  

All applications will be treated as strictly confidential.