Duty Control Officer

☞ Enterpryze Consulting Ltd.

View: 120

Update day: 16-11-2025

Location: Mons Hainaut

Category: Executive management

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Job content

Duty Control Officer


  • Working Location:Mons, Belgium
  • Security Clearance:NATO Secret / SC
  • Language:High proficiency level in English language


EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· University Degree and 2 years function related experience, or a Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience


Desirable Qualifications/Experience:

  • Staffwith CIS planning experience in a National or International HQ atdivisional level or above
  • Experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level
  • Understand and use appropriate methods, tools and applications
  • Experience in applying analytical and systematic approach to problem solving
  • Experience of NATO responsibilities and organization and/or in an international environment comprising
  • Experience in team management and staff work’
  • ITIL Foundation and ServiceOperations
  • Advanced data processing for word processing, spreadsheets, graphics presentations and databases


DUTIES/ROLE

  • Planning, management and control of the NATO networks Admin smart cards:
  • Plan, schedule own work and work of others. In predictable and structured areas may supervise others
  • Perform day-to-day operations/management of ENPKI certificates
  • Perform duties as Duty Control Officer from an extended hours battle rhythm to an 24/7 shift system
  • Co-ordinate control of fault management for NATO CIS, acting as the single point of contact in NCI Agency for the CSUs, National control centres , any other control centres set up for operations and exercise and NATO operational community during non- working hours
  • Co-ordinate the activation of network-wide actions to restore communications connectivity and monitoring, plan as they affect the network
  • Provide impact assessments on incidents (outages/degradation) of CIS services and coordinate the Service Support Cells or any Service Line technician in directing corrective actions
  • Prepare and present special summary briefings and status reports, every working day and as required
  • Supervise the contingency plan implementation/cessation activities for systems
  • Participate in the development and in the implementation of plans for the cut over of new systems, projects and facilities
  • Keep special files or any other shared information systems updated, which contain user/subscriber information of the assigned systems
  • Undertake operational deployments and/or TDY assignments either within or outside of NATO’s boundaries
  • Perform duties elsewhere within the organisation as directed
  • Deputize for higher grade staff as required
  • Perform other duties as required
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Deadline: 31-12-2025

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