Engagement Manager - MuleSoft (Services Sales)

Job content

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryMulesoft - Customer Success GroupJob Details

MuleSoft’s Professional Services team works across every industry to set our customers and partners up for success. Our Engagement Managers (Professional Services Sales leads) are essential to the growth of our Services business and play a critical role in helping our customers adopt the platform.

Our Engagement Managers span the full services sales lifecycle from the initial implementation of the MuleSoft platform; to scaling use and delivering value from multiple initiatives across the enterprise. You will have ownership of our customers’ Services journey from pre-sales to go-live and beyond.

You will bring your proven Services Sales track-record with your deep experience gained from IT delivery (preferably with integration) to tailor, advise and shape engagements that combine platform enablement, project delivery, operating model transformation and assurance.

Your success in this role will be underpinned by your credibility with senior IT stakeholders. You will put the needs and interests of the customer first and establish a trust-based relationship with the business and IT communities; providing a clear line-of-sight between the Services engagements, successful platform adoption and business value.

You will be joining a rapidly growing business, where you will need to own, develop and grow a specific market segment working in close collaboration with the MuleSoft Subscription Sales management and Customer Success teams.

What You’ll Achieve

3 months

• Complete MuleSoft product training and become an expert in our consulting methodologies
• Shadow other Engagement Managers both on and off customer sites
• Begin to tailor / shape engagements based on the templated Services offerings - creating Statements of Work and Proposals
• Articulate the MuleSoft proposition and our delivery methods with customers
  

12 Months

• Developed a comprehensive portfolio of clients within your market segment in collaboration with the Subscription Sales and Customer Success Teams
• Be a source of value within your cross functional team
• Be an integral part of hiring and mentoring new Engagement Managers
• Developed a pipeline of opportunities that continues to drive year-on-year growth while seeding and increasing the number of larger annuity-growth accounts
• Contribute to the on-going evolution of our Service offerings
  

What You’ll Need To Be Successful

• Proven track record of selling services/solutions
• Ability to operate in co-sell model, collaborate, and build relationships with Mulesoft and Salesforce Software Account Executives
• Self-starter mentality; able to own your business with while also working well within the team
• Ability to rapidly establish trust at CxO / IT Management level - based on a good understanding of their needs and challenges
• Understanding of the way of working of GSIs and the general consultancy ecosystem
• Travel as required (30% of the time within region)
• An person who passionately cares about what they do and the need to take others with them on the journey
• French language capabilities, at minimum business proficiency .
  

About MuleSoft, a Salesforce Company

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.