Assistent Manager

Contenido de trabajo

Taken

OBJECTIVES OF ROLE

Create a proactive. empowering and safe workplace for our colleagues and member through your contribution to our team and values adoption
Achieve, with your team, the location’s balance score card objectives.
Deputise in the absence of your general manager and provide support and cover as required within your location for periods of leave/absence from community and reception (where applicable)
Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.
Participate in the Clockwise growth strategy through sharing of leads, ideas and best practice and new location openings support

RESPONSIBLITIES
Trading & Business Performance

Support the achievement of the locations occupancy and average desk rate targets (balance score card) through pipeline management and sales activities.
Issue licenses within the framework (authority matrix), agreeing concession via approval process.
Provide, as defined by reporting schedules accurate weekly, monthly and quarterly reporting to company team colleagues.
Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.
Deliver finance tasks in line with current procedures
Manage costs and expenses in line with process and budget

People, Community & Culture

Provide (to your community manager) constructive, candid feedback on colleagues areas successes and challenges to support your general managers development of the location team.
Support your general manager in the supervision of the team in line with the Clockwise staff handbook and associated policies.
Assist with recruitment, on boarding and ongoing training of your wider location/company team members.
Help plan and deliver cover for all colleagues in your location to ensure colleagues holidays, leave of absence and breaks are planned for, using agreed company leave approval process.
Undertake assigned training (both mandatory and development based) as prescribed via Kallidus learning management.
Take part in the creation and delivery of the locations community events programming including the planning and operations of events

Safety, Compliance & Operations

Take part, as agreed with your general manager in regular routine of contact with your members. Capture all feedback shared using the established channels including duty management log.
Manage action planning of member survey feedback and other feedback channels
Capture, report and escalate where appropriate all member issues, ensure progress/action is reported back to the member (using company tools and agreed process)
Ensure member onboarding and offboarding process is managed across all relevant systems
Ensure brand standards are adhered to across the location, conduct walk rounds and audits as required.
Manage relationships with building suppliers/third parties in a professional and collaborative manor, in accordance with the SLA terms (where applicable) using agreed reporting and escalation tools.
Work with your general manager and on-site colleagues to ensure compliance in the use of shield safety and all aspects of the companies compliance with health and safety policy.
Conduct and oversee daily/weekly/monthly checks as prescribed by Shield safety.
Act in compliance with our virtual office (VO) licence agreement checks and process
Manage the process of purchasing in compliance with our PO system and purchasing policy
Manage your expenses, and those of your team in accordance with the company policy
Ensure compliant use of company systems from yourself and the team, work to address/resolve any reported issues to ensure standards are met and maintained across the team
Uphold all policies and procedures as outlined (subject to change).

Solliciteren

Adres van de werkplek:
Clockwise Antwerpen
Olijftakstraat 7-13
2060 Antwerpen

Solliciteren:
sven.steijvers@work-clockwise.com
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Aantal keer bekeken: 996
Opdrachtgever
Clockwise
Publicatiedatum
17.05.2024